When Salesforce Sales Engagement is enabled and configured, specific objects and fields become available or are populated. ActionCadence object: An ActionCadence record is created when you use the Sales Engagement ....
When Salesforce Einstein Activity Capture(EAC) is enabled and configured, specific objects and fields become available or are populated. ActivityUsrConnectionStatus object (for user connection status): This object stores the connection status ....
In the world of Salesforce, efficiency is key, especially when it comes to empowering your service agents. Wouldn't it be great if your Salesforce Employee Agentforce Agents could automatically get ....
As a Salesforce Admin or Developer, you've likely faced the challenge: you need to understand all the fields on a particular object. It seems straightforward, right? You go to Object ....
Use the following apex code as a reference to check whether the BOT Version is activated or deactivated and build version. Sample Apex Code: Id BOTVersionId = '0X9Ho000000l3uFKAQ'; try { ....
ConnectApi.BotVersionActivation.updateVersionStatus() can be used to Activate or Deactivate Salesforce BOT Version using Apex. Please check the following sample apex code for your reference. Sample Apex Code: Id BOTVersionId = '0X9Ho000000l3uFKAQ'; ....
In this Blog Post, we are going to see how to display Salesforce Lightning Web Component to create Case record when the Agentforce Session is escalated and agents are not ....
Salesforce Einstein Work Summary makes use of Prompt Template. So, we can invoke the Prompt Template using Apex. Check the following Apex Code for Enhanced Messaging Einstein Work Summary. Sample ....
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
Salesforce Models API provides Apex classes and REST endpoints that can be used in your application to interact with the large language models (LLMs) from the Salesforce partners, including Anthropic, ....