Chat Session records are stored in LiveAgentSession entity. Following Sample code can be used to delete the Chat Session records permanently(hard delete). Sample Code: List < LiveAgentSession > listLiveAgentSessions = ....
For Common scenarios for Apex Trigger in Salesforce, check the following1. How to avoid closing Parent Case when child(related) cases are still open in Salesforce?https://www.infallibletechie.com/2022/02/how-to-avoid-closing-parent-case-when.html 2. How to update parent records ....
Salesforce Einstein BOT Backup Rule will be triggered when the action doesn't result in any choices to display to your customer. Please check the following simple implementation: Sample Backup Rule Setup: ....
"Assigned Work" tab is used to display the work items that are making their way through your queues.Reference Article:https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_work_tab.htm&type=5 If skills-based routing rules on a routing configuration is enabled, and ....
1. Salesforce supports only 200 per hour per org for Dashboard refreshes. 2. A dashboard can be refreshed using Refresh button every minute(60 seconds). 3. Dashboard can have 20 components. ....
Follow the below steps to enable Forecasting in Salesforce and check it's usage quickly and easily. 1. Go to Forecast Settings in Setup. 2. Enable Forecast. Note: By default it creates ....
Validation Rule can be used to avoid update to Case record when the Status is Working. Validation Rule Formula: AND( ISPICKVAL( Status, 'Working' ), ISPICKVAL( PRIORVALUE( Status ), 'Working' ), ....
Salesforce Deployment will be updated to Canceled status when the deployment is completely canceled. It might take time based on the components that are getting deployed. Reference Article:https://help.salesforce.com/s/articleView?id=sf.deploy_monitoring.htm&type=5 A delay ....
There are several scenarios or use-cases where we want to hide the Chat feature temporarily. If you want to hide the Chat feature temporarily, then follow the below steps: 1. ....
KnowledgeArticle is parent entity. KnowledgeArticleVersion is child entity. When a new Knowledge Article is created, it creates an entry in KnowledgeArticle and also in KnowledgeArticleVersion. When a new Knowledge Article ....