If you choose Routing Configurations Unit Capacity as 1 and Presence Configurations Capacity as 5, each agent will be able to handle 5 chats at a time. Presence Configurations allows ....
Sample Code: Apex Class: public with sharing class ExampleController { @AuraEnabled(cacheable=true) public static List < Account > fetchAccounts() { return [ SELECT Id, Name, Industry FROM Account LIMIT 10 ]; ....
LWC HTML: <template> <div class="slds-p-around_medium lgc-bg"> <div class="slds-m-bottom_small"> <lightning-button label="Collapse All" onclick={clickToCollapseAll}> </lightning-button> <lightning-button label="Expand All" onclick={clickToExpandAll}> </lightning-button> ....
Omni-Channel is a work routing system.Omni-Channel works on the concept of Work Items. Each time a case is assigned to a queue, a work item is created and pushed to ....
1. Create a Collection variable in Einstein Bot builder. Use [System]Object and make sure to select Contains List. 2. Add Question in the Dialog and use Dynamic choice with input ....
Sample Code:LWC HTML:<template> <div class="slds-box slds-theme_default"> <lightning-record-edit-form object-api-name="Case" onsuccess={handleSuccess} record-id={recordId}> <div class="slds-grid slds-wrap"> <div class="slds-col slds-size_1-of-2"> <lightning-input-field field-name="Task_1_Completed__c"> </lightning-input-field> </div> <div class="slds-col slds-size_1-of-2"> ....
The chat capacity is defined in the configuration.Users can be assigned to only one Chat configuration at a time. If you assign the same user to a second Chat configuration, ....
1. Check the OWD on Chat Transcript Object.If it is set to private, then you cannot view the Chat Transcript unless you are the owner or it is shared with ....
Sample Code:Component:<aura:component implements="force:lightningQuickAction,force:hasRecordId" controller="NewCaseController"> <lightning:recordEditForm objectApiName="Case" onsuccess="{!c.handleSuccess}" aura:id="myRecordForm"> <lightning:messages /> <lightning:inputField aura:id="field" fieldName="Subject" /> <lightning:inputField aura:id="field" fieldName="Origin" /> <lightning:inputField aura:id="field" fieldName="Reason" /> <div class="slds-m-top_medium"> <lightning:button type="submit" label="Save Record"/> ....
Digital Engagement Messaging allows customers to start conversations by sending texts to your designated phone number or sending Facebook Messenger messages to your Facebook page. Incoming messages are displayed in ....