A Salesforce Campaign is a set of Campaign Members(Leads and Contacts). How to add multiple Leads and Contacts to a Campaign in Lightning Experience in Salesforce? - https://www.infallibletechie.com/2018/04/how-to-add-multiple-leads-and-contacts.html Campaign Influence ....
1. Make sure Service Cloud and Chat User check boxes are enabled for you. 2. Enable Omni-Channel Settings. 3. Enable Chat Settings. 4. Create a Routing Configuration. 5. Create a ....
If the call is waiting on an agent, customer queue flow logic is used until an agent is available and the call has been successfully routed to that agent. If ....
Please check the below for Languages Supported for Salesforce Service Cloud Voice.Chat message content Amazon Connect provides full Unicode support. You can chat with customers in any language of your choice. ....
It is easy to setup Survey for Salesforce Embedded Chat. Without any coding or programming, just with point and click configurations, we can setup the Survey for Salesforce Embedded Chat. ....
Sample Apex Class:global class createCaseInbound implements Messaging.InboundEmailHandler { global Messaging.InboundEmailResult handleInboundEmail( Messaging.InboundEmail email, Messaging.InboundEnvelope env ) { Messaging.InboundEmailResult result = new Messaging.InboundEmailResult(); String myPlainText = email.plainTextBody; ....
Sample Code: Assigning it to Permission Set: SetupEntityAccess objSEA = new SetupEntityAccess(); objSEA.SetupEntityId = '0CP4x000000Pd5y';//Id of the Custom Permission objSEA.ParentId = '0PS4x000002YEdd';//Id of the Permission Set insert objSEA; Assigning it ....
1. Use Start Conversation button. 2. Send a message. You will see a banner like below. When the customer responds, it will send the message directly to the agent who initiated ....
1. Agents by Queue TabThe Agents by Queue tab provides information about how well your queues are covered. Every queue that has at least one agent that's Online or Away ....
Salesforce List Views are stored in ListView object/entity. So, we have to use ListView object/entity to query all the list views for an object in Salesforce. Sample SOQL: SELECT Id, ....