Salesforce Service representatives have the flexibility to create detailed Case Work Summaries directly from two primary locations within the platform: the Case Feed and the Case Comments. Whether they’re reviewing ....
In this Blog Post, we are going to see how to handle Salesforce Agentforce to Human Agent transfer only during Business Hours. Prerequisites: Please do the following configuration steps shared ....
Prerequisites: Please complete the Lightning for Gmail configuration. https://www.infallibletechie.com/2018/07/lightning-for-gmail-in-salesforce.html Output: Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_everywhere_with_gmail_int_copilot.htm&type=5&release=252 https://youtu.be/S2bgvWnvhvc
To prevent multiple inputs to the Salesforce Agentforce when using Messaging for Web feature, we can make use of enableUserInputForConversationWithBot. When embeddedservice_bootstrap.settings.enableUserInputForConversationWithBot is set to false, end users won't be ....
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....
Mastering Salesforce Omni-Channel Flow: Handling reasonForNotRouting for Messaging Introduction For Salesforce Architects and Developers implementing Messaging for In-App and Web, handling the "happy path" (routing a chat to an agent) ....
For Salesforce Agentforce Data Library to include citations, please enable"Show Sources" for the knowledge sources. Go to Agents in Salesforce Setup. Open the Agentforce Agent in the Builder. Go to ....
Prerequisites: Go to Salesforce Setup. Open Knowledge Settings. Add multiple languages as per your business need. Submit for Translation: Submit for Translation standard Action can be use used to submit ....
To hide sensitive files to the agents, Blur file preview feature can be used. Open and edit the Lightning record page. In the standard Enhanced Conversation component configuration, enable "Blur ....
Salesforce Models API provides Apex classes and REST endpoints that can be used in your application to interact with the large language models (LLMs) from the Salesforce partners, including Anthropic, ....