Pass Messaging Session Id in Salesforce Messaging Component
In this Blog Post, we are going to see how to pass Messaging Session record Id in the Salesforce Messaging Component. I have used End Conversation Auto-Response notification for demo ....
Author: Magulan Duraipandian
Salesforce Omni-Channel Flow reasonForNotRouting
Mastering Salesforce Omni-Channel Flow: Handling reasonForNotRouting for Messaging Introduction For Salesforce Architects and Developers implementing Messaging for In-App and Web, handling the "happy path" (routing a chat to an agent) ....
Citation for Salesforce Knowledge Article in Agentforce
For Salesforce Agentforce Data Library to include citations, please enable"Show Sources" for the knowledge sources. Go to Agents in Salesforce Setup. Open the Agentforce Agent in the Builder. Go to ....
Salesforce Knowledge Translation
Prerequisites: Go to Salesforce Setup. Open Knowledge Settings. Add multiple languages as per your business need. Submit for Translation: Submit for Translation standard Action can be use used to submit ....
Blur file preview Salesforce Messaging
To hide sensitive files to the agents, Blur file preview feature can be used. Open and edit the Lightning record page. In the standard Enhanced Conversation component configuration, enable "Blur ....
Salesforce Models API Feedback Gathering
Salesforce Models API provides Apex classes and REST endpoints that can be used in your application to interact with the large language models (LLMs) from the Salesforce partners, including Anthropic, ....
Salesforce Exception: No transfer destinations added
Exception: No transfer destinations added Resolution: This exception occurs due to incorrect configuration in the Salesforce Presence Configuration for the Agents or Representatives. Check the "Transfer Destinations" section of the ....
Invoke Google Vertex AI Agent from Salesforce Lightning Web Component
In this Blog Post, I have used Salesforce Lightning Web Component to invoke the Google Vertex AI Agent. Please check the following for the prerequisites. https://www.infallibletechie.com/2025/03/invoke-google-vertex-ai-agent-from-salesforce-apex.html Sample Code: Apex Controller: ....
Invoke Google Vertex AI Agent from Salesforce Apex
Prerequisites: 1. Remote Site Settings: In Salesforce Setup, add the Dialog Flow URL and Token URL. Make sure these remote site settings are active so that the Apex call to ....
Invoke Google Gemini API from Salesforce Agentforce
In this Blog Post, I have used Agentforce Apex Agent Action to invoke the Google Gemini API for general searches. Sample Apex Class: public class GeminiAPIController { @InvocableMethod( label = ....