Salesforce Messaging for Web allows businesses to connect with their customers directly through a chat interface on their website. A crucial part of this setup is ensuring users are aware ....
In the world of Salesforce, efficiency is key, especially when it comes to empowering your service agents. Wouldn't it be great if your Salesforce Employee Agentforce Agents could automatically get ....
Have you ever wished you had a bit more control over how your Salesforce Messaging Sessions are routed, especially when you need to hand off a conversation to your Einstein ....
In today's fast-paced development landscape, efficiency and automation are key. If you're working with Salesforce, you know that maximizing your productivity can make all the difference. That's where Agentforce comes ....
As a Salesforce Admin or Developer, you've likely faced the challenge: you need to understand all the fields on a particular object. It seems straightforward, right? You go to Object ....
In this Blog post, let's delve into practical strategies and best practices for querying the Salesforce Agentforce Data Library. Salesforce Agentforce, leveraging the power of Salesforce Data Cloud, is transforming ....
1. How to find the Apex current running context? In Salesforce Apex, getQuiddity() returns the Quiddity value of the current Request object. https://www.infallibletechie.com/2024/04/salesforce-apex-execution-quiddity-value.html 2. Salesforce Lightning Web Component Event Types ....
You can query archived Salesforce Knowledge Articles using Salesforce Object Query Language (SOQL). Sample SOQL: SELECT Id, Title, ArchivedDate, ArchivedById, ArchivedBy.Name, PublishStatus FROM Knowledge__kav WHERE PublishStatus = 'Archived' AND ArchivedDate ....
We can pass Pre-Chat information to Salesforce Agentforce Agents. In order to do so, update the Messaging Session record with the Pre-Chat information. In the Agentforce Agent, use the Messaging ....
We can preview Salesforce Lightning Web Component locally without saving/deploying the changes to the server. Steps: 1. Run the following command to update your Salesforce CLI version to the latest. ....