1. Add the Knowledge component to the Salesforce Messaging Session Lightning Record Page. 2. Add the Articles Related List to the Salesforce Messaging Session page layout. 3. Use the Attach ....
SOQL query on the ConversationDefinitionEventLog object/entity can be used to query Salesforce Einstein BOT Intent Detection. Sample SOQL: SELECT Id, EventDetails, EventLabel, EventTarget, StepType FROM ConversationDefinitionEventLog WHERE CreatedDate = TODAY ....
Salesforce Lightning Aura Component can be used to open external url from the Global Actions. Using init handler, we can use e.force:navigateToURL to open the external URL. e.force:closeQuickAction event can ....
Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. If you want to listen Salesforce Chat End Event from your external website ....
ContentDocumentLink record should be created with LinkedEntityId as the Library Id to upload a File to a specific Library Folder using Salesforce Apex. In the following example, when Files are ....
$User.Id can be used in Salesforce Validation Rules for the current running user ID. Sample Validation Rule: AND( ISNEW(), $User.Id != Account.OwnerId ) Output: https://youtu.be/Kbl5dSznLSo
Salesforce Chats can be ended by Agents BOTs Visitors embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. Sample Code: embedded_svc.addEventHandler( "onChatEndedByChasitor", function( data ) { console.log( 'Chat was ended ....
sforce.opencti.saveLog() and sforce.opencti.screenPop() methods can be used to create and open Case record in Salesforce using Open CTI. Sample Code: sforce.opencti.saveLog( { value: { entityApiName : "Case", Subject : "Testing", ....
In Salesforce SOQL Query, NOT() and IN() are distinct methods employed. It's important to note, however, that Salesforce SOQL Query does not utilise a direct NOT IN() function. By tactfully integrating ....
Self-Signed Certificate: A self-signed certificate generated from the Setup is signed by Salesforce. Process is very simple and straight forward. With just few clicks, the certificate will be generated and ....