Salesforce Service Cloud Voice Transfer
Quick Connects should be setup in the Amazon Connect to transfer Salesforce Voice Calls. When the agents tries to transfer the Voice Call, it will pull the agents setup as ....
Year: 2022
How to create External Object record synchronously using Apex?
Database.insertImmediate() method can be used to create External Object record synchronously using Apex. Sample Code: Test__x objTest = new Test__x(); objTest.PK__c = '3'; objTest.SK__c = 'Test3'; objTest.Name__c = 'Test3'; Database.SaveResult ....
How to setup Salesforce External Object for Amazon AWS DynamoDB?
1. Open DynamoDB in Amazon AWS Console. Click "Create Table". 2. Enter Table Name and Partition Key. Note: AmazonDynamoDBFullAccess Permission should be granted for the User to be used in ....
How to make Salesforce Pre-Chat fields autopopulate and not editable in Experience Cloud Site?
Using custom Lightning Web Component as Pre-Chat page, we can make Pre-Chat fields autopopulate and not editable in Experience Cloud Site. Sample Lightning Web Component: HTML: <template> <lightning-card title="Pre-Chat Form"> ....
How to launch and show Salesforce Embedded Service Chat only on Button Click?
embedded_svc.settings.displayHelpButton = false code can be used to hide the Chat. embedded_svc.liveAgentAPI.startChat() can be used to initiate the Chat. When the visitor closes the Chat, it will be hidden since ....
How to show Top N results in Splunk stats query?
head can be used in the Splunk Query to show Top N results. Sample Query: < Your Basic Search > | stats count as total by field | sort -total ....
liveAgent:clientChatFileTransfer in Salesforce Custom Chat Page
liveAgent:clientChatFileTransfer helps Chat visitor to upload documents or attachments when the Agents request it in live Chat Session. Sample Chat Page: <apex:page showHeader="false"> <style> body { overflow: hidden; width: 100%; ....
Check Salesforce Reports and Dashboards Subscriptions for an User
Option 1 - API: Report Subscription: https://{Your Domain URL}/services/data/v56.0/analytics/notifications?source=lightningReportSubscribe&ownerId=0053t00000AG695AAD Dashboard Subscription: https://{Your Domain URL}/services/data/v56.0/analytics/notifications?source=lightningDashboardSubscribe&ownerId=0053t00000AG695AAD Option 2 - SOQL: SELECT Id, CronJobDetailId, State FROM CronTrigger WHERE CronJobDetail.JobType = 'A' AND OwnerId ....
How to find Salesforce Reports usage in Dashboards?
Salesforce Custom Report Type on Reports with Dashboard Components can be used to find Reports usage in Dashboards. 1. Create a Custom Report Type on Reports with Dashboard Components. 2. ....
Salesforce Feed Tracking to find whether Case was assigned via Assignment Rule
1. Go to Feed Tracking in Salesforce Setup. 2. Select Case Object. 3. Select Case Owner field for tracking. 4. Save the Feed Tracking Changes. 5. Create a Case to trigger the ....