You can't merge duplicate cases pending in an Omni-Channel queue or assigned to agents with an Opened or Assigned status Exception is a known limitation in Salesforce Omni-Channel. Reference Article: ....
Error Handler Dialog missing in Salesforce Einstein BOT The Error Handler system dialog is available for new bots created after Salesforce Spring '21 Release. For the existing Bots, you can ....
"You don't have permission to take that action on this record or related records. For help, contact your Salesforce admin." Exception occurs due to the following 1. Check whether you ....
In the following example, if the message is in the format "Case Number:XXXXXXX", then the case number after colon will be passed to Apex to find the Case Status. Sample ....
1. Enable "Service Cloud User" and "Chat User" on your User Detail. 2. Go to Omni-Channel Settings in Setup and enable "Enable Omni-Channel". 3. Go to Chat Settings in set ....
openUtility() can be used to launch Salesforce Omni-Channel widget on click of a button. Sample Lighting Aura Component Code: Component: <aura:component implements="flexipage:availableForAllPageTypes"> <lightning:utilityBarAPI aura:id="utilitybar"/> <lightning:card> <lightning:button variant="brand" label="Launch Omni-Channel Widget" ....
openUtility() from Utility API can be used to auto-pop Salesforce Omni-Channel Widget. 1. Create the following Lightning Aura Component. Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkit" /> <lightning:utilityBarAPI aura:id="utilitybar"/> <aura:handler ....
1. Check whether you are using Custom field or standard Contact field. 2. If you are using Standard Contact field(CallerId), check the following in Related Record Configuration on the Lightning ....
Note:To configure Survey in Salesforce Messaging Channels, Feedback Management - Starter and Feedback Management - Growth licenses are needed.Reference Help article:https://help.salesforce.com/s/articleView?id=sf.task_distribute_surveys_using_digital_engagement_channels.htm&type=5 1. Create a Permission Set. In System Permissions, enable ....
Standard Related Record List component can be used to display logged in User Account Related Cases in Salesforce Experience Cloud Site. 1. Add Related Record List component to the Home page ....