Matching Contact record in Salesforce Voice Call using Channel-Object Linking

1. Go to Channel-Object Linking in Salesforce Setup.

2. Enable "Channel-Object Linking" if not enabled.

3. Click "New Linking Rule".

4. Select Phone as the Channel.

5. Select Contact Object.

6. Set the linking logic.


7. Enter a Name. Click Save to save the Channel-Object linking for Contact object.
 

Output:
 


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