1. Enable Omni-Channel.
2. Create Service Channel for standard Case Object.
3. Create a Routing Configuration.
4. Create Presence Configuration.
5. Create Queue for Case Object.
6. Create Presence Status
7. Add Omni-Channel in App Manager
8. Add the Service Presence Status to the Profile.
9. Set your status in Omni-Channel Console.
10. Change any Case Owner to High Priority Cases Queue, it will route it through Omni-Channel Configuration.
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