January 19, 2017

Salesforce LiveMessage

Salesforce LiveMessage empowers companies to engage with customers through the messaging apps they love, such as Facebook Messenger and SMS/MMS—all directly within the world’s #1 customer service platform, Salesforce Service Cloud.

New Service Cloud Bots automate routine tasks, such as data gathering or answering simple FAQs, freeing up service agents' time to focus on more complex customer issues.

With Bring Your Own Bot, companies can easily connect existing bots into LiveMessage, seamlessly moving conversations from bots to agents.


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