To greet Salesforce Experience Cloud Site Users from the Einstein BOT in Messaging for In-App and Web, Hidden Pre-Chat field can be used. 1. . Create a Custom Field in ....
Exception: SCV dispatched error CAN_NOT_LOG_IN for eventType SETUP_CONNECTOR SSO failed and iframeRetriesExhasuted Resolution: This issue occurs when the userName value is incorrect in Amazon Connect. Format for userName: $User.Alias@$User.Id@$Organization.Id Example: ....
The Salesforce Case Object Language field is available when we enable Einstein Case Classification feature. Einstein classification apps use this Salesforce Case Object Language Field. If you have any other ....
If you are using your custom website, then please check the following. https://www.infallibletechie.com/2022/11/greet-customers-without-pre-chat-form-in-salesforce-chat.html Note: The following steps are for Embedded Service Deployment Chat. 1. Create a Custom Field in Chat ....
Connect API can be used to get Conversation Entries for a Messaging Session record in Salesforce Messaging for In-App and Web. 1. Use the following SOQL to fetch the Conversation Identifier ....
hour() method returns hour in the running user context. hourGMT() returns the GMT hour value. Sample Code: DateTime objDateTime = DateTime.now(); System.debug( 'Current User Time Zone(EST) Hour ' + objDateTime.hour() ....
Enable "Field-Level Security for Permission Sets during Field Creation" for Salesforce Permission Sets selection when creating Custom Fields. 1. Go to "User Management Settings" in Salesforce Setup. 2. Enable "Field-Level ....
For Date Time with Seconds in Salesforce Report, we can create a Row-Level Formula Column. Sample Formula: TEXT( DATETIMEVALUE( CREATED_DATEONLY ) ) Output: Note: The Date Time value is in ....
Salesforce Chatter Groups are stored in CollaborationGroup object or entity. SOQL: SELECT Id, Name, CollaborationType FROM CollaborationGroup To mass update Salesforce Chatter Groups Type, then update the CollaborationType field on ....
Exception: "You can only forward records that you or your subordinates own. System administrators can forward all records." Resolution: This is an expected exception or error when an user tries ....