Salesforce Web To Lead/Case Vs API
Please check the following for the difference between Salesforce Web To Lead/Case and REST API for creating Leads/Cases via Web Forms. Limit Per Day: Web To Lead supports only up ....
Find Object Key Prefix using Name in Salesforce Apex
To find Object Key Prefix using Name in Salesforce Apex, we can use getKeyPrefix() method from DescribeSObjectResult class. Sample Code: DescribeSObjectResult sobjectRes = PendingServiceRouting.sObjectType.getDescribe(); System.debug( 'Key prefix is ' + ....
How to Control Access to Browser Features Camera and Microphone in Salesforce?
Enable the "Permissions-Policy HTTP header" in the Session Settings to control the access to browser features Camera and Microphone in Salesforce. Options: Trusted URLs Only - Please specify URLs in ....
Attach Base64 String as Salesforce Email Attachment
EncodingUtil.base64Decode() can be used to convert Base64 String to Blob value. Then, the blob value can be used in the Messaging.EmailFileAttachment to attach attachment to the Email. Sample Code: List ....
Share Knowledge Articles content in Active Salesforce Chat
Agents can quickly insert Salesforce Knowledge Articles content when on Active Chat using "Insert Article into Conversation" action. 1. Go to Object Manager. 2. Search and select the Knowledge object. ....
Salesforce Omni-Supervisor Raise/Lower Flag Alerts
lightning:omniChannelWorkFlagUpdated event can be used to notify the agents when they raise or lower the Flag for the Supervisor assistance. 1. Create the following Lightning Aura Component. Sample Code: Lightning ....
Salesforce Einstein Work Summaries setup for Chat
Salesforce Einstein Work Summaries setup for Chat saves time by generating content from the Chat content. It saves the agents time in creating Chat Summary when the chat is ended. ....
Salesforce Service AI Knowledge Grounding
Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge ....
How to find Account based on Account Number instead of Name in Salesforce Embedded Service Deployment?
embedded_svc.settings.extraPrechatFormDetails and embedded_svc.settings.extraPrechatInfo can be used to find Account based on Account Number instead of Name in Salesforce Embedded Service Deployment. Sample Code: embedded_svc.settings.extraPrechatFormDetails = [{ "label": "Account Number", "value": ....
Salesforce Messaging for In-App and Web Translation
embeddedservice_bootstrap.settings.language can be used for translating Salesforce Messaging for In-App and Web. embeddedservice_bootstrap.settings.language allows us to set different languages for the Salesforce Messaging for In-App and Web. Add the languages ....