Test Class for Lead Conversion with Converted Account, Contact and Opportunity Ids
Sample Trigger: trigger LeadTrigger on Lead ( after update ) { Set < Id > setAccountIds = new Set < Id >(); Set < Id > setContactIds = new Set ....
Year: 2022
How to find queue availability in Salesforce using Omni-Channel flow?
Using "Check Availability for Routing" action, we can check whether agents are available in the queue to accept chats. Sample Flow: Agents available Decision: https://youtu.be/X87m8OcUcGQ
“This is still a work in progress” Salesforce Service Cloud for Slack
To fix this issue, enable Swarming. 1. Go to Setup. 2. Select Feature Settings. 3. Select Service. 4. Enable Swarming.
Offline Agents are unavailable in the Agent Summary of Salesforce Omni-Supervisor
1. Check the Service Resource OWD. If it is private, make sure the affected users have access to the records. 2. Next, check whether Active check box is enabled on ....
How to set Date/Time Opened and Closed in Salesforce Case record?
1. Enable "Enable "Set Audit Fields upon Record Creation" and "Update Records with Inactive Owners" User Permissions" in Salesforce User Interface in Setup. 2. Create a Permission Set. Enable "Set ....
How to find start time and end time for a transaction in Splunk?
Using max(), min() and strftime(), we can find start and end time for a transaction in Splunk. Sample Splunk Query: Your basic Search Query | stats max(_time) AS tempmax, min(_time) ....
How to set Omni-Channel status to Busy when Chat is accepted by the agents in Salesforce?
1. Create the following Lightning Aura Component. Component: <aura:component implements="flexipage:availableForAllPageTypes" access="global" > <lightning:omniToolkitAPI aura:id="omniToolkitId" /> <aura:handler event="lightning:omniChannelWorkAccepted" action="{! c.onWorkAccepted }"/> </aura:component> JavaScript: ( { onWorkAccepted : function( component, event, helper ....
How to find Visitor Wait Time to Chat in Salesforce?
1. Create a Report Type for Agent Work entity. 2. Create a Row Level Formula field in the Report using the below formula. (AgentWork.AcceptDateTime-AgentWork.CreatedDate)*24*60*60 Output: https://youtu.be/xsSkCRKelLc
Split Text using Salesforce Formula
There is no split() in Salesforce formula. It is available in Apex if you want to go with Trigger. But, you can use RIGHT, LEN and FIND methods to split ....
Insufficient Privileges when using Salesforce ConnectAPI.Topics.assignTopic()
Insufficient Privileges: You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is ....