October 18, 2020

Email Quick Action in Salesforce Case object to remove To, CC, BCC and Subject fields(blank)

1. Create a Custom Quick Action and give value as blank for BCC Address, HTML Body, Subject and To Address.


2. Add the Quick Action to the Case page layout. When you use the Quick Action, To, BCC, Body and Subject will be blank. This allows users to enter their custom values to send emails.


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