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Auto populate Messaging User Language in Salesforce Messaging for Web
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Jul 2, 2025
Identify preferred language of messaging users" can be used to auto populate Messaging User Language in Salesforce Messaging for Web Chat. Blog Post: https://www.infallibletechie.com/2025/07/auto-populate-messaging-user-language-in-salesforce-messaging-for-web.html
View Video Transcript
0:04
Hello everyone. In this video, we are
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going to see how to automatically
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populate
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messaging user language. The API name is
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end user language on the messaging
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session object or entity.
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Let's dive into a demo
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with the Salesforce messaging for web
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feature and see how messaging user
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language is automatically set.
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First, I'm going to
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demo this feature. So, I'm going to let
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me refresh my page. I'm going to
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initiate messaging for web chat.
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So now if I go to my to my messaging
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sessions.
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So here
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the messaging user language is
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automatically set as English.
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In order to achieve this
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we have to make use of this feature
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called identify preferred language of
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messaging users.
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When you select this option, the
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language field for this channels
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messaging user is autopop populated if
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their local is known. So if their local
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is known, it will automatically get
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populated. So here from my browser, it
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should be able to read that I'm making
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use of English as my language. So all
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the messages and everything will be
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available in English and it will also
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automatically populate this messaging
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user language field.
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So with the help of this feature I was
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able to achieve this. One important
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thing to note here is whenever we do any
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changes on the messaging channel for the
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embedded service deployment
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which is tied to this messaging channel
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should be published. So I made some
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changes in my messaging uh channel. I
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enabled this feature. So I have to go to
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the embedded service deployment which is
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tied to the channel and then I have to
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click publish button. It will take uh 5
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to 15 minutes. You will receive an email
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once the changes are published. Once you
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receive an email, then test it out. Then
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you should be able to see the messaging
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user language is getting automatically
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populated.
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Let's see a scenario where this
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particular field is not populated. So if
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I go to my messaging settings,
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I have one more messaging channel which
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is rel which is tied to my uh Einstein
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bot. Here I'm not setting this identify
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preferred language of messaging users.
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So this is disabled. So here
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I'm initi initiating a chat.
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Now if I go to messaging sessions.
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So this is the latest one
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here. Messaging user language is not set
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since I'm not
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setting this. Identify preferred
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language of messaging users.
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Please check the video description. In
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the video description, I have shared my
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blog post. From the blog post, you
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should be able to get the six steps
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which I was able to use and set up this
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feature.
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I hope it was helpful.
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Thank you for watching.
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