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Agentforce Agent in Salesforce Experience Cloud
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Apr 22, 2025
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Blog Post: https://www.infallibletechie.com/2025/04/agentforce-agent-in-salesforce-experience-cloud.html
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0:05
hello everyone In this video we are
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going to see how to access Salesforce
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agent force agent from experiencecloud
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site In order to access Salesforce agent
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force from Salesforce experience cloud
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site we have three prerequisites The
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first one is we should create agent
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force service agent So when you
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create agent force
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agent the type should be service
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agent Next you can create an experience
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cloud
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site And the final thing is we have to
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set up messaging for web We are going to
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use an omni channel
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flow to invoke the agent force agent And
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that omni channel flow will be embedded
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or tied to the messaging for web So that
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using the messaging for web feature in
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the experience cloud site we will be
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able to access or invoke agent force
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agent
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So the first step is you should create a
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messaging channel of type messaging for
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web Once that is done you should create
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an embedded service deployment of type
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web So this is uh when you click
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new you should select messaging for
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inapp and web
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When you create the embedded service
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deployment make use of the messaging
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channel which you
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created After that create agent force
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service
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agent and do all your topics and
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instructions configuration
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Next I have created an omni channel flow
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which will invoke the agent force agent
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So here in this omni channel flow I am
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making use of the service channel as
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messaging route to I'm selecting agent
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force service agent Here I'm able to
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select the agent force service
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agent So this
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flow is invoking the agent force service
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agent
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So we can confirm that from the
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connections tab on the agent
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detail here in the messaging
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channel if I edit it I should be able to
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see that So for this messaging for web
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setup I have made use of omni channel
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flow as the routing type and then I'm
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using the omni channel
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flow which will routed to the agent
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force
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agent Make sure to publish this embedded
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service deployment whenever you do some
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changes
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Next make
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sure
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the agent for service agent is
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active Okay so two prerequisites are
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done Now create an experience cloud site
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Publish it Make sure it is
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active and add embedded messaging
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component In the embedded messaging
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component we have to select the embedded
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service deployment which was tied to our
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messaging
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channel Click publish Once the changes
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are done once it is published
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successfully we should be able
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to invoke it from the experience cloud
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site My experience cloud site is
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available to public So no authentication
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So I'm able to invoke my agent force
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agent from my Salesforce experience
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cloud
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site So the messaging for inapp and web
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agent joined and this is the welcome
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message which is coming
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from the agent force
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agent Please check the video description
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In the video description I have shared
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my blog post From the blog post you
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should be able to get useful information
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when you set up your Salesforce agent
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for service
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agent to be invocable from your
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Salesforce experience cloud
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site I hope it was helpful
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Thank you for watching
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