Track Salesforce Chat Transfers

infallibletechie.com

When the Chat is transferred in Salesforce, Agent Work record is created. So, we can use the Agent Work Object/Entity to track Salesforce Chat Transfers.
Blog Post:
https://www.infallibletechie.com/2023/10/track-salesforce-chat-transfers.html

#Internet Software

#Monitoring Software

#Voice & Video Chat

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258

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261

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264

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265

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266

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275

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276

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280

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281

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283

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286

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287

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288

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289

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291

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292

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293

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294

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295

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297

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298

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300

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303

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307

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310

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311

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312

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313

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314

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316

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317

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318

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319

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320

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322

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323

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324

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325

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326

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327

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328

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250 views · Sep 22, 2023

329

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330

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331

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332

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333

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334

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335

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336

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338

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339

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340

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341

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342

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343

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344

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345

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347

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349

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350

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352

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353

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354

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355

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356

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357

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651 views · Oct 26, 2023

358

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359

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360

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361

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362

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363

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364

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371

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372

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374

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666 views · Nov 9, 2023

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376

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377

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378

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380

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381

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448 views · Nov 20, 2023

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383

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384

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385

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386

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387

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388

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389

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390

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391

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392

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408

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411

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413

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426

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428

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429

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436

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437

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438

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439

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454

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456

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467

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475

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476

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483

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484

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491

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496

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497

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498

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499

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502

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503

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504

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505

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506

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149K views · Apr 19, 2024

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508

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509

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510

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511

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512

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513

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514

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515

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516

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517

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518

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519

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523

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524

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525

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526

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527

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528

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529

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530

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531

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532

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533

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534

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383 views · May 21, 2024

535

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536

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537

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538

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153 views · May 24, 2024

539

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540

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344 views · May 27, 2024

541

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542

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617 views · May 30, 2024

543

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544

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545

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autocomplete attribute in Salesforce Lightning Web Component

297 views · Jun 5, 2024

546

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547

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548

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549

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550

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Salesforce Messaging for In App and Web using Google Tag Manager

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551

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634 views · Jun 13, 2024

552

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186 views · Jun 13, 2024

553

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446 views · Jun 15, 2024

554

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555

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556

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557

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558

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559

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511 views · Jun 24, 2024

560

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561

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562

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486 views · Jun 28, 2024

563

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564

4:43

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565

2:56

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566

5:11

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801 views · Jul 7, 2024

567

3:29

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490 views · Jul 5, 2024

568

4:42

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569

2:33

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233 views · Jul 9, 2024

570

2:24

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301 views · Jul 10, 2024

571

4:48

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435 views · Jul 15, 2024

572

4:06

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761 views · Jul 24, 2024

573

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574

4:51

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457 views · Jul 17, 2024

575

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385 views · Jul 31, 2024

576

5:46

Salesforce Einstein BOT Copilot Action Answer Questions with Knowledge

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577

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NO SINGLE MAIL PERMISSION Salesforce Exception

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578

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579

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580

3:44

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581

3:42

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105 views · Aug 14, 2024

582

2:47

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583

6:14

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3K views · Aug 21, 2024

584

4:46

Lookup Field Filter in Salesforce Dashboard

419 views · Aug 23, 2024

585

3:18

Mobile Number validation using Apex in Salesforce

29K views · Aug 28, 2024

586

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2K views · Sep 4, 2024

587

4:20

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615 views · Sep 9, 2024

588

2:38

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112 views · Sep 10, 2024

589

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411 views · Sep 18, 2024

590

2:50

Salesforce Forecasts Quotas

428 views · Sep 18, 2024

591

4:36

Open Account record when Case is routed via Salesforce Omni Channel Flow

353 views · Sep 19, 2024

592

3:20

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573 views · Sep 25, 2024

593

3:37

Salesforce Work Summaries for Email

860 views · Sep 27, 2024

594

3:22

Insufficient Privileges when viewing Salesforce EmailMessage Record

483 views · Oct 4, 2024

595

3:11

Salesforce Visualforce Pages Metrics

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596

6:17

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597

4:15

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1K views · Oct 10, 2024

598

1:37

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4K views · Oct 18, 2024

599

4:24

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568 views · Oct 18, 2024

600

3:12

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224 views · Oct 24, 2024

601

4:04

Listen Salesforce Omni Channel Logout

271 views · Oct 27, 2024

602

4:46

Pop up from Salesforce lightning datatable

729 views · Oct 28, 2024

603

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Salesforce Lightning Web Component Date Validation

1K views · Oct 30, 2024

604

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Conditional selection in Salesforce Lightning Web Component DataTable

285 views · Nov 5, 2024

605

4:15

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999 views · Nov 6, 2024

606

3:20

Salesforce Agentforce for Developers

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607

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608

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609

6:32

Opportunity Booking using Salesforce Agentforce

870 views · Nov 13, 2024

610

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870 views · Nov 13, 2024

611

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2K views · Nov 17, 2024

612

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2K views · Nov 17, 2024

613

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2K views · Nov 17, 2024

614

7:29

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2K views · Nov 18, 2024

615

7:29

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2K views · Nov 18, 2024

616

3:26

Salesforce Messaging for In App and Web Message Translation

555 views · Nov 19, 2024

617

3:26

Salesforce Messaging for In App and Web Message Translation

555 views · Nov 19, 2024

618

3:19

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266 views · Nov 20, 2024

619

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266 views · Nov 20, 2024

620

2:53

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2K views · Nov 27, 2024

621

2:53

Getting child objects of parent object in Salesforce

2K views · Nov 27, 2024

622

3:18

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690 views · Nov 28, 2024

623

3:18

Hide Chat Icon and display Text in Salesforce Messaging for In App and Web

690 views · Nov 28, 2024

624

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625

5:58

Handle Date data type in Salesforce Agentforce

4K views · Dec 2, 2024

626

8:59

Context Variables in Salesforce Agentforce

1K views · Dec 3, 2024

627

8:59

Context Variables in Salesforce Agentforce

1K views · Dec 3, 2024

628

6:53

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1K views · Dec 4, 2024

629

6:53

Hide Chat Icon and launch Messaging on Button Click in Salesforce Messaging for In App and Web

1K views · Dec 4, 2024

630

3:56

Transfer from Salesforce Agentforce to real Agents

1K views · Dec 7, 2024

631

3:56

Transfer from Salesforce Agentforce to real Agents

1K views · Dec 7, 2024

632

5:57

Options to Chat with Real Agent or Salesforce Agentforce

2K views · Dec 9, 2024

633

5:57

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634

3:31

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2K views · Dec 11, 2024

635

3:31

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2K views · Dec 11, 2024

636

2:04

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442 views · Dec 27, 2024

637

2:04

Change the Salesforce Messaging for In App and Web Chat Icon Position

442 views · Dec 27, 2024

638

5:00

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841 views · Jan 2, 2025

639

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841 views · Jan 2, 2025

640

8:52

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641

8:52

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2K views · Jan 8, 2025

642

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2K views · Jan 9, 2025

643

5:53

Perform Actions on Salesforce Messaging Session Status Changes

2K views · Jan 9, 2025

644

8:19

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1K views · Jan 11, 2025

645

8:19

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646

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1K views · Jan 15, 2025

647

12:58

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648

12:58

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1K views · Jan 16, 2025

649

8:08

Pass Messaging Session from Agentforce to Flow Action

891 views · Jan 18, 2025

650

8:08

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891 views · Jan 18, 2025

651

8:57

Salesforce Agentforce action Answer Questions With Knowledge

1K views · Jan 20, 2025

652

8:57

Salesforce Agentforce action Answer Questions With Knowledge

1K views · Jan 20, 2025

653

10:01

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478 views · Jan 21, 2025

654

10:01

Lead capturing using Salesforce Agentforce

478 views · Jan 21, 2025

655

3:24

Salesforce Agentforce assist using Files Content

656 views · Jan 22, 2025

656

3:24

Salesforce Agentforce assist using Files Content

656 views · Jan 22, 2025

657

3:05

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276 views · Jan 23, 2025

658

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276 views · Jan 23, 2025

659

4:39

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660

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661

2:58

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2K views · Jan 28, 2025

662

2:58

Validation in Salesforce Flow

2K views · Jan 28, 2025

663

1:41

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784 views · Jan 29, 2025

664

1:41

Track Salesforce Send Conversation Messages

784 views · Jan 29, 2025

665

1:41

Track Salesforce Send Conversation Messages

784 views · Jan 29, 2025

666

1:41

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784 views · Jan 29, 2025

667

7:05

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2K views · Jan 31, 2025

668

7:05

Create Case via Salesforce Enhanced SMS Channel

2K views · Jan 31, 2025

669

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771 views · Feb 4, 2025

670

5:17

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771 views · Feb 4, 2025

671

5:17

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771 views · Feb 4, 2025

672

4:35

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3K views · Feb 7, 2025

673

4:35

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674

2:47

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675

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676

5:54

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494 views · Feb 11, 2025

677

5:54

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494 views · Feb 11, 2025

678

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17K views · Feb 12, 2025

679

6:35

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17K views · Feb 12, 2025

680

6:35

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17K views · Feb 12, 2025

681

7:38

Salesforce Service Appointment Scheduling using Agentforce

833 views · Feb 13, 2025

682

7:38

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833 views · Feb 13, 2025

683

8:55

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769 views · Feb 14, 2025

684

8:55

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769 views · Feb 14, 2025

685

12:27

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7K views · Feb 17, 2025

686

12:27

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7K views · Feb 17, 2025

687

12:27

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7K views · Feb 17, 2025

688

8:48

Salesforce Messaging for Web API Retrieve Conversation Transcript

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689

4:25

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38K views · Feb 21, 2025

690

8:48

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4K views · Feb 24, 2025

691

5:26

Salesforce Einstein Prediction Builder

533 views · Feb 25, 2025

692

2:11

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1K views · Feb 26, 2025

693

9:46

Salesforce Models API

805 views · Mar 4, 2025

694

2:18

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39 views · Mar 12, 2025

695

5:54

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289 views · Mar 10, 2025

696

13:45

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272 views · Mar 13, 2025

697

12:20

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3K views · Mar 17, 2025

698

3:56

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2K views · Mar 21, 2025

699

4:41

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411 views · Mar 24, 2025

700

2:13

Chatter Posts for a specific user in Salesforce

352 views · Mar 27, 2025

701

2:20

NOT IN Operation in Salesforce SOQL

212 views · Apr 3, 2025

702

5:02

Salesforce Omni Channel Flow reasonForNotRouting

1K views · Apr 4, 2025

703

4:23

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4K views · Apr 8, 2025

704

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2K views · Apr 10, 2025

705

4:02

Salesforce Agentforce Agent from Gmail

22K views · Apr 10, 2025

706

7:30

Salesforce Agentforce to Agent transfer Business Hours Check

9K views · Apr 10, 2025

707

2:57

DML check in Salesforce Apex

48K views · Apr 16, 2025

708

5:14

Agents are not available Salesforce Messaging for Web

1K views · Apr 17, 2025

709

5:28

Agentforce Agent in Salesforce Experience Cloud

9K views · Apr 22, 2025

710

5:50

Create Salesforce Case from Slack

1K views · Apr 23, 2025

711

5:51

Accessing Salesforce Omni Channel from Mobile

33 views · Apr 23, 2025

712

3:07

Monitor Salesforce Agentforce Service Agents

1K views · Apr 24, 2025

713

6:03

Agentforce Data Library in Salesforce Prompt Builder

1K views · Apr 25, 2025

714

4:51

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6K views · May 1, 2025

715

10:14

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7K views · May 1, 2025

716

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2K views · May 3, 2025

717

7:23

Case Creation Form in Salesforce Agentforce Agent

217 views · May 6, 2025

718

2:12

Query Field Usage for a Salesforce Field

548 views · May 7, 2025

719

5:32

Activate or Deactivate Salesforce Agentforce Agent using REST API

1K views · May 9, 2025

720

5:00

Salesforce Lightning Web Component File Upload and Preview Link

780 views · May 14, 2025

721

9:04

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237 views · May 15, 2025

722

4:51

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244 views · May 15, 2025

723

4:42

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7K views · May 23, 2025

724

2:23

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1K views · May 28, 2025

725

7:39

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803 views · May 29, 2025

726

4:44

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6K views · May 30, 2025

727

4:37

Configure Terms and Conditions for Salesforce Messaging for Web

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