Attach articles attached to the Chat Transcript to Case in Salesforce

1K views Mar 3, 2024

When the Articles are attached to Salesforce Chat Transcripts, it will be stored in LinkedArticle Object/Entity. When the Articles are attached to Salesforce Cases, it will be stored in CaseArticle Object/Entity. So, we can develop a record-triggered flow on LinkedArticle object/entity to fetch the Chat Transcript Case and create the CaseArticle. Blog Post: https://www.infallibletechie.com/2024/03/how-to-attach-articles-attached-to-the-chat-transcript-to-case-in-salesforce.html

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