Please enable JavaScript
For Salesforce Chat Sound Notification to Visitors, we can make use of embedded_svc.addEventHandler() for onAgentMessage and onChasitorMessage events. For playing the Audio or the Notification sound, we can make use of audio HTML tag and play() from JavaScript. Blog Post: https://www.infallibletechie.com/2024/05/salesforce-chat-sound-notification-to-visitors.html
