Manage separate Capacity for Salesforce Chat and Case Service Channels

Pilot feature Interrupt Long-Running Work to Handle Time-Sensitive Work can be used to manage separate Capacity for Salesforce Chat and Case Service Channels. Reference Article: https://help.salesforce.com/s/articleView?id=release-notes.rn_omnichannel_capacity_pools.htm&release=242&type=5 Check the following configurations using the pilot feature Interrupt Long-Running Work to Handle Time-Sensitive Work to manage separate Capacity for Salesforce Chat and Case Service Channels. Blog Post: https://www.infallibletechie.com/2023/02/manage-separate-capacity-for-salesforce-chat-and-case-service-channels.html