Unable to select Queues in Salesforce Omni Channel Flow

975 views Feb 16, 2023

We won't be able to choose or select Queues in the Salesforce Omni-Channel Flow 1. If the Queue is not configured to a Routing Configuration. 2. If the Queue's Routing Configuration uses "Use with Skills-Based Routing Rules". Blog Post: https://www.infallibletechie.com/2023/02/unable-to-select-queues-in-salesforce-omni-channel-flow.html

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