View/Adjust agents assigned Queues and Skills from Salesforce Omni Supervisor

2K views Aug 23, 2022

Using Omni Supervisor, Agents Supervisors can view agents assigned Queues and Skills. Also, they can update the Skills and Queues assignments directly from the Omni-Supervisor panel using Change Queues and Change Skills buttons. Blog post: https://www.infallibletechie.com/2022/06/how-to-view-agents-assigned-queue-and.html

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