Salesforce Chat Transfer to Skills

infallibletechie.com

Salesforce Chats routed via Omni-Channel can be transferred to a Skill or to multiple Skills.

#Intelligent Personal Assistants

# Internet Software

# Voice & Video Chat

1

6:42

Assigned Work Tab in Salesforce Omni-Supervisor

1K views · Apr 20, 2022

2

3:43

How to add screen pop in Salesforce Omni-Channel Flow?

3K views · Apr 8, 2022

3

2:12

How to Troubleshoot Salesforce Service Cloud Voice Omni Channel Login Issue?

3K views · Apr 10, 2022

4

5:28

How to allow agents to decline requests in Salesforce Omni Channel

8K views · Apr 27, 2022

5

5:08

Skills Based Routing Chats in Salesforce

8K views · Apr 29, 2022

6

6:00

Queue Based Routing Chats in Salesforce

21K views · Apr 30, 2022

7

8:20

Route Cases directly to an agent in Salesforce Omni-Channel

7K views · May 3, 2022

8

9:28

Custom Messaging Session Transfer in Salesforce

14K views · May 9, 2022

9

3:51

Add or remove fields in Salesforce Omni-Channel Widgets

607 views · May 11, 2022

10

7:48

How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

728 views · May 12, 2022

11

8:34

Drop Additional Skills Time Out seconds in Salesforce Skill Based Routing

2K views · May 21, 2022

12

4:06

Salesforce Omni-Channel Audio Settings

1K views · May 25, 2022

13

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

1K views · May 26, 2022

5:12

Salesforce Chat Transfer to Skills

6K views · Jun 8, 2022

15

4:41

Displaying different names for agents in Salesforce Chat

6K views · Jun 21, 2022

16

5:52

How to test Salesforce Embedded Service Chat Code?

1K views · Jun 26, 2022

17

5:52

Auto pop Salesforce Omni Channel Widget

1K views · Jul 25, 2022

18

3:45

Transfer from BOT to a Queue in Salesforce

1K views · Aug 1, 2022

19

4:26

Set Omni Channel status to Busy when Chat is accepted in Salesforce

3K views · Aug 9, 2022

20

3:36

Find queue availability in Salesforce using Omni Channel Flow

4K views · Aug 20, 2022

21

5:20

View/Adjust agents assigned Queues and Skills from Salesforce Omni Supervisor

2K views · Aug 23, 2022

22

3:10

Offline Agents are unavailable in Salesforce Omni Supervisor

2K views · Sep 11, 2022

23

4:44

Salesforce Process Automations when records are assigned via Salesforce Omni Channel

5K views · Sep 21, 2022

24

3:39

Open Salesforce Omni Channel widget on a button click

1K views · Oct 7, 2022

25

5:13

Find each agent accepted Salesforce Omni Channel Work Items

4K views · Jan 20, 2023

26

3:27

Agent configured and assigned Omni Channel Capacity using Salesforce Omni toolkit API

2K views · Jan 25, 2023

27

8:35

Drop Additional Skills Time Out seconds in Salesforce Omni Flow

736 views · Jan 27, 2023

28

8:20

Unable to select Queues in Salesforce Omni Channel Flow

975 views · Feb 16, 2023

29

7:10

Manage separate Capacity for Salesforce Chat and Case Service Channels

37K views · Feb 24, 2023

30

3:06

Debug Logs for Salesforce Email to Case Omni Channel Flow

2K views · Apr 6, 2023

31

4:11

Change Omni Channel audio for Salesforce Service Cloud Voice

1K views · Jun 2, 2023

32

5:24

Execute Salesforce Skills Based Routing Rules after record creation

5K views · Jun 14, 2023

33

2:42

invalid ServicePresenceStatus Id Salesforce Exception

24K views · Sep 1, 2023

34

5:02

Omni Channel Status from Button using Lightning Component in Salesforce

596 views · Sep 7, 2023

35

3:55

Salesforce Omni Channel Agent Presence Status Report

11K views · Sep 28, 2023

36

1:39

View Amazon Real Time Metrics Salesforce Omni Channel Supervisor

584 views · Oct 19, 2023

37

5:17

Salesforce Omni Channel Skill Priority

2K views · Jan 8, 2024

38

4:16

Manage separate Capacity for Salesforce High and Low Priority Cases

170 views · Jan 22, 2024

39

5:39

Salesforce Omni Channel AgentWorkSkill

1K views · Feb 5, 2024

40

2:20

Salesforce Omni Channel Supervisor Configurations Users Assignment

870 views · Feb 16, 2024

41

5:41

Route cases with Interruptible Capacity using Salesforce Flow

924 views · Apr 24, 2024

42

5:41

Route cases with Interruptible Capacity using Salesforce Flow

924 views · Apr 24, 2024

43

4:49

Manage separate Capacity for Salesforce Case and Messaging Session

878 views · Apr 30, 2024

44

4:36

Open Account record when Case is routed via Salesforce Omni Channel Flow

333 views · Sep 19, 2024

45

5:02

Salesforce Omni Channel Flow reasonForNotRouting

997 views · Apr 4, 2025

46

5:14

Agents are not available Salesforce Messaging for Web

931 views · Apr 17, 2025

47

5:51

Accessing Salesforce Omni Channel from Mobile

16 views · Apr 23, 2025

48

3:07

Monitor Salesforce Agentforce Service Agents

396 views · Apr 24, 2025