Salesforce Omni-Channel Audio Settings

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Starting Summer '22 Release, Omni-Channel notification audio can be customised in the Presence Configuration Audio Settings Sections.

#Internet Software

1

6:42

Assigned Work Tab in Salesforce Omni-Supervisor

1K views · Apr 20, 2022

2

3:43

How to add screen pop in Salesforce Omni-Channel Flow?

3K views · Apr 8, 2022

3

2:12

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3K views · Apr 10, 2022

4

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8K views · Apr 27, 2022

5

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6

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7

8:20

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8

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14K views · May 9, 2022

9

3:51

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607 views · May 11, 2022

10

7:48

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728 views · May 12, 2022

11

8:34

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2K views · May 21, 2022

4:06

Salesforce Omni-Channel Audio Settings

1K views · May 25, 2022

13

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

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14

5:12

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6K views · Jun 8, 2022

15

4:41

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16

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17

5:52

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1K views · Jul 25, 2022

18

3:45

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1K views · Aug 1, 2022

19

4:26

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3K views · Aug 9, 2022

20

3:36

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4K views · Aug 20, 2022

21

5:20

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2K views · Aug 23, 2022

22

3:10

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2K views · Sep 11, 2022

23

4:44

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24

3:39

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1K views · Oct 7, 2022

25

5:13

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4K views · Jan 20, 2023

26

3:27

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2K views · Jan 25, 2023

27

8:35

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736 views · Jan 27, 2023

28

8:20

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975 views · Feb 16, 2023

29

7:10

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37K views · Feb 24, 2023

30

3:06

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2K views · Apr 6, 2023

31

4:11

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32

5:24

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33

2:42

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34

5:02

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596 views · Sep 7, 2023

35

3:55

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11K views · Sep 28, 2023

36

1:39

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584 views · Oct 19, 2023

37

5:17

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2K views · Jan 8, 2024

38

4:16

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170 views · Jan 22, 2024

39

5:39

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1K views · Feb 5, 2024

40

2:20

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41

5:41

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924 views · Apr 24, 2024

42

5:41

Route cases with Interruptible Capacity using Salesforce Flow

924 views · Apr 24, 2024

43

4:49

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878 views · Apr 30, 2024

44

4:36

Open Account record when Case is routed via Salesforce Omni Channel Flow

333 views · Sep 19, 2024

45

5:02

Salesforce Omni Channel Flow reasonForNotRouting

997 views · Apr 4, 2025

46

5:14

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931 views · Apr 17, 2025

47

5:51

Accessing Salesforce Omni Channel from Mobile

16 views · Apr 23, 2025

48

3:07

Monitor Salesforce Agentforce Service Agents

396 views · Apr 24, 2025