December 18, 2012

Difference between Queue and Public Group

Public Group
Queue is used for load balancing
Public Group is solely used for sharing
Queue is a feature available to users that allows you to integrate prospect assignments with your current workflow. Rather than assigning to a specific user, you can choose to assign leads to a queue and then use your CRM workflow or manual method of distributing leads to sales representatives.
Public Group is kind of team or group of related users; this will help you to share the data.
Queue can be created for Custom objects and for Case, Lead and Knowledge Article Version.
Public group created can be used across any objects.

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