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Invoke Salesforce Agentforce using REST API
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Nov 18, 2024
Using Salesforce Messaging for In-App and Web REST API, we can invoke Salesforce Agentforce using REST API. Blog Post: https://www.infallibletechie.com/2024/11/invoke-salesforce-agentforce-using-rest-api.html
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0:07
hello everyone in this video we are
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going to see how to invoke Salesforce
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agent force using rest
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API in order to invoke Salesforce agent
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force using resty API I'm going to make
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use of Salesforce messaging for inapp
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and web rest
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apis if you new to Salesforce messaging
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for inapp and web rest
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AP setup then you have to go to this
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blog post using which you will be able
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to set up your Salesforce messaging for
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inap and web for rest
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apis for uh Salesforce messaging for
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inap and web we create messaging channel
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of type messaging for inap and web in
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that I am making use of routing type as
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Omni flow and I'm using a flow with the
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name Ma aw agent force
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flow in this
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flow I making use of Route work flow
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element to Route the Salesforce
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messaging session to the agent force
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service agent and this is
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the a agent force agent which I have set
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it up in the or so since I'm using route
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to agent for service agent it will
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directly routed to the uh agent force
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agent the first step is we have to get
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uh the access token so I'm sending a
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request and I have the access token I
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have a simple script which stores the uh
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access
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token in this ma aw access token
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variable so the access token is ready
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next I'm going to create a conversation
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ID in order to get this conversation ID
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I'm going to make use
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of uu ID in
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Salesforce I'm going to make use of uu
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id. random uu ID to generate the
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conversation ID in
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Salesforce so this is the sample uu ID
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so I'm making going to make use of this
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as the conversation ID here
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so the conversation is
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created now I'm going to
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subscribe to the server side
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events so it got connected next I'm
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going to send a message to invoke
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me already it would have
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invoked the agent force let's verify
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that
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so my agent force is already initiated
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let me send a
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message since this is going to be the
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first message this particular uh in
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reply to message should be
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blank and this is the conversation ID
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which we used it to create the
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conversation for each and every message
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we have to generate a message ID for
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that I'm going to use the same uh uu
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ID random uu ID
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method so I'm going to make use
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of this as my message
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ID I'm going to send a message stating
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that
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order booking
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for test
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contact
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test.com so this is the message I'm
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going to
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send it should be available here also so
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order booking for test contact now in
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order to find out what is the response
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we got let's go to the server side event
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subscription so this is typing
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indicator okay so this is also typing
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indicator okay so we should see that
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message okay so this is the message we
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got it from the agent force we have the
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following product families available for
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booking digital or static which one
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would you like to choose we should see
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the same information here
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also so this is the message that was
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sent by the agent force agent so I'm
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going to
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send so for the previous message ID is
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this
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one so I'm going to use that
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here and I'm going to select one as so
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I'm going to send a message as one and
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for the new message ID we can make use
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of the same uu ID random uu ID to
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generate
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it so this is the new message ID I'm
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going to
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pass so this is also
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done no okay so this is uh typing
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indicator is stopped and the latest
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message from the agent force agent is
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awesome here are the cities where we
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have products
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available we should be able to see all
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those conversation in the messaging
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session record
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also so we sent one it said awesome here
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are the cities where we have products
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available
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so in this way we can definitely invoke
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Salesforce agent force agent with the
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help of Salesforce me messaging for inap
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and web rest
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apis please check the video description
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in the video description I have shared
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my blog post from the blog post you
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should be able to get some sample
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references with clear step bystep
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instructions so that it will be easy for
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you to set up and play
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around I hope it was
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helpful thank you for watching
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