Listen Salesforce Omni Channel Logout

Hello everyone

In this video we are going to see how to track Salesforce Omnichannel logout events

If you have a requirement where you wanted to listen to the Salesforce agents

Omnichannel Logout events, then we can make use of Lightning Omnichannel Logout event

This Omnichannel event will be fired whenever the agents logs out or even if the supervisor

logs out the agents. First we have to create this Lightning aura component

Using the aura handler I'm going to listen to this Lightning Omnichannel logout event

Whenever this event is fired this particular on logout method will be fired So here I am getting reason from the event dot from the event using the get param I going to get the parameter value for reason

so this reason will have the reason for the agent's log out and then using a

simple console dot log statement I'm just adding the reason why the agent logged

out of Salesforce Omni Channel. So based on your requirement, you can add additional logic, you can also call Apex and other

process as per your business use case. Once the Lightning aura component is created, we have to go to the console app, we have to go to

utility items, desktop only, where we can add the Lightning aura component

I have set it to start automatically so that the listener will start listening to the

logout event. So here this particular Lightning aura component is available for listening to the Salesforce Omnichannel Channel logout events So as an agent I going available in Salesforce Omni Channel for messaging

I'm a supervisor, I'm going to change the status to offline. So it will immediately listen to that event and then it will say

the reason for Omni Channel logout is Omni Supervisor Logout. the Omni Supervisor logged the agent out of Salesforce Omni Channel so we are able to track it

One more observation what I have noticed using this particular event is as an agent if

I go available in Omni Channel and then as an agent itself if I log out the reason is

undefined but it is firing that particular event so this event was definitely fired but the reason is undefined So the reason is undefined because the agent chose the offline status

It was not done by any other external factors. So that's the reason

The reason is undefined. check the video description in the video description I have given my blog post from

the blog post you should be able to get the sample lightning aura code for your

reference I hope it was helpful thank you for watching

Thank you