Displaying different names for agents in Salesforce Chat

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Chat Agent Configurations in Salesforce can be used to display different name for Chat Agent.

#Intelligent Personal Assistants

# Internet Software

# Voice & Video Chat

1

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Temporarily Disable or Hide Chat in Salesforce Experience Cloud Site

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2

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3

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Use different ringtone or sound for Incoming Chat Messages in Salesforce

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Queue Based Routing Chats in Salesforce

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7

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8

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1K views · May 17, 2022

9

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1K views · May 25, 2022

10

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

1K views · May 26, 2022

11

4:36

How to find pre chat info that was passed when the Chat was initiated in Salesforce?

2K views · May 30, 2022

12

5:12

Salesforce Chat Transfer to Skills

6K views · Jun 8, 2022

4:41

Displaying different names for agents in Salesforce Chat

6K views · Jun 21, 2022

14

5:52

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1K views · Jun 26, 2022

15

4:17

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3K views · Jul 2, 2022

16

4:34

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6K views · Aug 3, 2022

17

4:26

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3K views · Aug 9, 2022

18

3:36

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4K views · Aug 20, 2022

19

2:35

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2K views · Sep 6, 2022

20

6:48

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3K views · Sep 14, 2022

21

3:46

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718 views · Sep 17, 2022

22

3:32

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2K views · Sep 19, 2022

23

5:25

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2K views · Sep 30, 2022

24

8:17

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9K views · Nov 6, 2022

25

3:38

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437 views · Nov 21, 2022

26

3:39

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1K views · Nov 24, 2022

27

9:29

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3K views · Dec 28, 2022

28

9:47

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878 views · Jan 13, 2023

29

7:10

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37K views · Feb 24, 2023

30

6:43

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31

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4K views · Mar 15, 2023

32

6:48

Display Screen Flow in Salesforce Embedded Service Chat

5K views · Apr 22, 2023

33

5:20

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9K views · May 10, 2023

34

6:40

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4K views · Jun 9, 2023

35

3:48

Pre populate Pre Chat Form Fields in Salesforce Embedded Service Chat

3K views · Jun 28, 2023

36

5:29

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3K views · Jul 13, 2023

37

3:10

Update Chat with an Expert Salesforce Embedded Service Deployment

23K views · Jul 21, 2023

38

3:37

Keyboard shortcut to start Salesforce Chat

749 views · Aug 24, 2023

39

8:27

Start Chat on click of a Button from Salesforce Experience Cloud Site

7K views · Sep 24, 2023

40

6:36

Pass values to custom fields on the Salesforce Chat Transcript object

3K views · Sep 29, 2023

41

12:18

Greet Customers in Salesforce Einstein BOT without Pre Chat from Experience Cloud Site

5K views · Sep 30, 2023

42

1:57

Suppress Salesforce Chat Auto Greeting

1K views · Oct 30, 2023

43

7:40

Route Salesforce Chats via Skill selection from Pre Chat

3K views · Oct 31, 2023

44

2:45

Track Salesforce Chat Transfers

933 views · Nov 4, 2023

45

4:50

liveAgent clientChatFileTransfer in Salesforce Custom Chat Page

6K views · Nov 8, 2023

46

3:52

Listen Salesforce Chat Close Event

11K views · Nov 12, 2023

47

5:14

Salesforce Live Agent URL Change

8K views · Nov 12, 2023

48

4:19

Salesforce Einstein GPT for Service Service Replies

10K views · Dec 12, 2023

49

4:24

Salesforce Service AI Knowledge Grounding

8K views · Dec 15, 2023

50

5:21

Salesforce Einstein Work Summaries setup for Chat

1K views · Dec 19, 2023

51

4:34

Redirect users when agents are offline in Salesforce Chats

4K views · Dec 20, 2023

52

4:01

Share Knowledge Articles content in Active Salesforce Chat

276 views · Jan 3, 2024

53

4:00

Listen Salesforce Chat End Event from Experience Cloud Site

496 views · Jan 19, 2024

54

4:30

Calculate Agent total spent time on Chat in Salesforce

5K views · Jan 23, 2024

55

7:44

Salesforce Chat Offline Contact Creation

14K views · Jan 29, 2024

56

5:27

Update Salesforce Embedded Service Chat Header

310 views · Jan 26, 2024

57

2:52

Salesforce Chat in the Home Page

988 views · Feb 28, 2024

58

4:15

Salesforce Chat Sound Notification to Visitors

4K views · May 2, 2024

59

3:07

Change Salesforce Chat No agents are available message

625 views · May 10, 2024

60

6:46

Update existing Contact from Salesforce Pre Chat Form

700 views · Jun 24, 2024

61

4:00

Pass data from Chat to Einstein BOT in Salesforce

3K views · Nov 8, 2024