Route Salesforce Chats via Skill selection from Pre Chat

infallibletechie.com

Blog Post:
https://www.infallibletechie.com/2023/10/how-to-route-salesforce-chats-via-skill-selection-from-pre-chat.html

#Internet Software

1

5:03

Temporarily Disable or Hide Chat in Salesforce Experience Cloud Site

2K views · Apr 14, 2022

2

3:35

Number of Chats completed every day and hour in Salesforce using report

2K views · Apr 11, 2022

3

2:27

Use different ringtone or sound for Incoming Chat Messages in Salesforce

2K views · Mar 16, 2022

4

5:08

Skills Based Routing Chats in Salesforce

8K views · Apr 29, 2022

5

6:00

Queue Based Routing Chats in Salesforce

21K views · Apr 30, 2022

6

7:48

How to update the Case Owner to Chat agent when the Chat is accepted using Record Triggered Flow in

732 views · May 12, 2022

7

4:29

Create Case when agents are Offline in Salesforce Embedded Chat

1K views · May 13, 2022

8

7:20

Route chats to a different team if the current team is full of capacity in Salesforce

1K views · May 17, 2022

9

4:06

Salesforce Omni-Channel Audio Settings

1K views · May 25, 2022

10

5:46

How to give Agents ability to see other Agents status without using Omni Supervisor in Salesforce?

1K views · May 26, 2022

11

4:36

How to find pre chat info that was passed when the Chat was initiated in Salesforce?

2K views · May 30, 2022

12

5:12

Salesforce Chat Transfer to Skills

6K views · Jun 8, 2022

13

4:41

Displaying different names for agents in Salesforce Chat

6K views · Jun 21, 2022

14

5:52

How to test Salesforce Embedded Service Chat Code?

2K views · Jun 26, 2022

15

4:17

Hide and Show Salesforce Embedded Service Chat

3K views · Jul 2, 2022

16

4:34

End Chats for unresponsive Visitors in Salesforce

6K views · Aug 3, 2022

17

4:26

Set Omni Channel status to Busy when Chat is accepted in Salesforce

3K views · Aug 9, 2022

18

3:36

Find queue availability in Salesforce using Omni Channel Flow

4K views · Aug 20, 2022

19

2:35

Salesforce Lead Record Type for Embedded Service Chat

2K views · Sep 6, 2022

20

6:48

Salesforce Article Answers in Einstein Bot

3K views · Sep 14, 2022

21

3:46

Chat Transfer to Chat Buttons in Salesforce

736 views · Sep 17, 2022

22

3:32

Find Visitor Wait Time to Chat in Salesforce

3K views · Sep 19, 2022

23

5:25

Salesforce Chat Language Setup in Experience Cloud Site

2K views · Sep 30, 2022

24

8:17

Greet Customers without Pre Chat Form in Salesforce Chat

9K views · Nov 6, 2022

25

3:38

Record Creation flow or order in Salesforce Chat

454 views · Nov 21, 2022

26

3:39

Salesforce Chat Transcript Highlight Panel

1K views · Nov 24, 2022

27

9:29

Salesforce Pre Chat fields auto-populate and not editable in Experience Cloud Site

3K views · Dec 28, 2022

28

9:47

Show Knowledge Article in Salesforce Einstein BOT

904 views · Jan 13, 2023

29

7:10

Manage separate Capacity for Salesforce Chat and Case Service Channels

37K views · Feb 24, 2023

30

6:43

Initiate and send Salesforce Chat Message using REST API

12K views · Mar 13, 2023

31

4:10

Launch and show Salesforce Embedded Service Chat only on Button Click

4K views · Mar 15, 2023

32

6:48

Display Screen Flow in Salesforce Embedded Service Chat

5K views · Apr 22, 2023

33

5:20

Salesforce Find Or Create Case Records using Pre Chat API with Custom Field

9K views · May 10, 2023

34

6:40

Salesforce Chat Timer for Agent and Visitor Last Message

6K views · Jun 9, 2023

35

3:48

Pre populate Pre Chat Form Fields in Salesforce Embedded Service Chat

3K views · Jun 28, 2023

36

5:29

Salesforce Chat LiveAgent SwitchServer Response

3K views · Jul 13, 2023

37

3:10

Update Chat with an Expert Salesforce Embedded Service Deployment

23K views · Jul 21, 2023

38

3:37

Keyboard shortcut to start Salesforce Chat

767 views · Aug 24, 2023

39

8:27

Start Chat on click of a Button from Salesforce Experience Cloud Site

7K views · Sep 24, 2023

40

6:36

Pass values to custom fields on the Salesforce Chat Transcript object

3K views · Sep 29, 2023

41

12:18

Greet Customers in Salesforce Einstein BOT without Pre Chat from Experience Cloud Site

5K views · Sep 30, 2023

42

1:57

Suppress Salesforce Chat Auto Greeting

1K views · Oct 30, 2023

7:40

Route Salesforce Chats via Skill selection from Pre Chat

3K views · Oct 31, 2023

44

2:45

Track Salesforce Chat Transfers

986 views · Nov 4, 2023

45

4:50

liveAgent clientChatFileTransfer in Salesforce Custom Chat Page

6K views · Nov 8, 2023

46

3:52

Listen Salesforce Chat Close Event

11K views · Nov 12, 2023

47

5:14

Salesforce Live Agent URL Change

8K views · Nov 12, 2023

48

4:19

Salesforce Einstein GPT for Service Service Replies

10K views · Dec 12, 2023

49

4:24

Salesforce Service AI Knowledge Grounding

8K views · Dec 15, 2023

50

5:21

Salesforce Einstein Work Summaries setup for Chat

1K views · Dec 19, 2023

51

4:34

Redirect users when agents are offline in Salesforce Chats

4K views · Dec 20, 2023

52

4:01

Share Knowledge Articles content in Active Salesforce Chat

932 views · Jan 3, 2024

53

4:00

Listen Salesforce Chat End Event from Experience Cloud Site

533 views · Jan 19, 2024

54

4:30

Calculate Agent total spent time on Chat in Salesforce

6K views · Jan 23, 2024

55

7:44

Salesforce Chat Offline Contact Creation

15K views · Jan 29, 2024

56

5:27

Update Salesforce Embedded Service Chat Header

311 views · Jan 26, 2024

57

2:52

Salesforce Chat in the Home Page

1K views · Feb 28, 2024

58

4:15

Salesforce Chat Sound Notification to Visitors

4K views · May 2, 2024

59

3:07

Change Salesforce Chat No agents are available message

692 views · May 10, 2024

60

6:46

Update existing Contact from Salesforce Pre Chat Form

722 views · Jun 24, 2024

61

4:00

Pass data from Chat to Einstein BOT in Salesforce

3K views · Nov 8, 2024