How to find pre chat info that was passed when the Chat was initiated in Salesforce?

2K views May 30, 2022

Salesforce Pre-Chat info will be stored in ConversationContextEntry entity when the chat is initiated. So, we can query the ConversationContextEntry entity. To initiate Salesforce Chat via REST API, please check the following link: https://www.infallibletechie.com/2021/08/how-to-initiate-chat-in-salesforce.html Link for SOQL: https://www.infallibletechie.com/2022/05/how-to-find-pre-chat-info-that-was.html

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