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hello everyone In this video we are
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going to see how to activate or
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deactivate Salesforce agent force agent
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using REST API If you have a requirement
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where you wanted to activate and
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deactivate Salesforce agent force agent
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uh using rest APIs then you can make use
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of this video for your reference
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activate and deactivate or enable and
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disable agent force agent is your uh
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URL and followed by the path should be
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slash services/ data slash the version
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number I'm using the current version
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number 63 as a reference in this video
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bot-en version slash the bot version id
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So we have to get the version ID of the
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bot slash activation We can do both get
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request and as well as post request to
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this same endpoint If you do a get
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request then it will give us whether the
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bot that is the agent force agent is
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active or deactive whether it is enabled
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or disabled So that information we will
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get when we do a get request to this
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endpoint If you do a post request with
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the status parameter in the status
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parameter you can either send active or
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inactive If you send active then it will
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enable or activate If you send inactive
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as the status then it will deactivate or
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disable the agent force
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agent This is my uh agent force uh
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service agent I'm making use of uh this
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service agent for my messaging for uh
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web implementation Let me refresh it
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Currently it is inactive So if I click
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activated So first we have to get the
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access token So you have to create a
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connected app in Salesforce Once the
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connected app is there you can uh do a
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post request to this my domain
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URL/services/2 token I'm making use of
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client credentials flow here So I'm
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passing the consumer key and consumer
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secret Using that I'm able to get
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the access token using a simple script
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I'm storing that in uh access agent
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force access token global variable Next
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if I do a get request to the
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endpoint in order to get the version ID
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you can get it from here when you open
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the agent force agent
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or you can do a query on bot version
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object or entity So here you will be
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able to get the version
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ID So it should start with
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0x9 So if I do a get request with the
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header authorization as bearer space the
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access token then I will be able to get
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whether this particular version is
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activated or not So currently it is not
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activated It is in disabled or
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deactivated If I do the same endpoint
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with the post request with the status as
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active let me and in the header I have
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to pass authorization as the key and uh
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in the value I have to pass barer space
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the access token So since I'm sending
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the parameter status as active it should
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activate the agent force
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agent So let's refresh it So it
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it Now if you wanted to deactivate or
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disable then we have to
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status So now it deactivated or disabled
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the agent force agent So currently it is
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uh in active state If I refresh yeah it
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is it disabled or deactivated it So I'm
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able to see the activate button
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Please check the video description In
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the video description I have given my
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blog post From the blog post you should
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be able to get the endpoint for your
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reference and also the SQL using which
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we can find the bot version
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ID I hope it was helpful
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Thank you for watching
