Debug Logs for Salesforce Email to Case Omni Channel Flow

2K views Apr 6, 2023

To setup Debug Logs for Salesforce Email-to-Case Omni-Channel Flow, check the "Automated Case User" in Support Settings in Salesforce Setup. Set the Debug logs for the "Automated Case User" The user defined as the "Automated Case User" should have "Run Flows" or "Manage Flows" permission. Else, the Omni-Flow will not be executed. Blog Post: https://www.infallibletechie.com/2023/04/debug-logs-for-salesforce-email-to-case-omni-channel-flow.html

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