Invoke Salesforce Omni Channel Flow from Einstein BOT for Messaging for In App and Web

1K views Mar 19, 2024

Set Routing Type component on the Einstein BOT can be used to invoke Salesforce Omni-Channel. The output from this should be used in the Transfer Dialog to transfer the session from Einstein BOT. Blog Post: https://www.infallibletechie.com/2024/03/invoke-salesforce-omni-channel-flow-from-einstein-bot-for-messaging-for-in-app-and-web.html

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