Pass data to Einstein BOT in Salesforce Messaging for In App and Web

Using Hidden Pre-Chat Hidden fields, we can pass data to the Omni-Channel Flow. Next, in the Omni-Channel Flow, we can update the Messaging Session record with the Pre-Chat Hidden Fields. Finally, using Context Variable in the Einstein BOT, we can use Context Variable and map it to a Custom Variable in the Dialog and use it. Blog Post: https://www.infallibletechie.com/2024/11/pass-data-to-einstein-bot-in-salesforce-messaging-for-in-app-and-web.html