Enhanced Omni-Channel Routing can be enabled or disabled from the Salesforce Omni-Channel Settings. Enhanced Omni-Channel Paused status in the Service Channel settings is available in addition to In-Progress and Complete statuses. This is an amazing feature for Status-based capacity model. Omni-Channel supervisor has Wallboard with dashboards. New upcoming routing features will be available only in … Continue reading Difference between Enhanced and Standard Omni-Channel in Salesforce