How to Route Cases by Status Using Salesforce Omni-Channel Flows: A Step-by-Step Guide In the modern Service Cloud landscape, the legacy “Routing Configuration” is taking a backseat to the more powerful Omni-Channel Flow. By leveraging Flow Builder, you can inject complex logic—like routing based on Case Status—directly into your support engine. This guide walks through … Continue reading How to route Cases using Status field using Omni Flow in Salesforce?