Salesforce Service AI Knowledge Grounding

8K views Dec 15, 2023

infallibletechie.com

Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge Grounding is used in Salesforce Einstein GPT for Service: Service Replies feature. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-service-ai-knowledge-grounding.html

#Computers & Electronics
#Consulting
#Customer Relationship Management (CRM)
#Intelligent Personal Assistants
#Internet Software
#Knowledge Management
#Software