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hello everyone in this video we are
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going to see how to pass data from
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Salesforce chat to Einstein B this
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particular demo is for chat feature and
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not for messaging for inapp and web
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feature the first step is we have to
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create a field in chat transcript object
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so I have created a field called chat
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the next step is we have to add this
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code because we are going to make use of
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extra pre- chart form
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details so that the data will be stored
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in chart transcript and then it can be
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here I have added that embeded
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service extra pre-art form details
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code here I am passing
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window.location.href value so this value
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chat transcript object and this will be
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is use this sample package.xml to
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Bot and add this context variable
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the name is chat site
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context once this is added deploy the
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changes uh back to the
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arc it will create chat site context
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variable in order to display the value
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or if you want to play around with the
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value make use of a custom variable so I
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created uh a text type for uh for and uh
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it's a custom variable not the context
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created here in the main menu I am
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making use of set variable rule action
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sources chat site context variable and
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the destination is chat site custom
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variable and then I'm displaying you are
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accessing the chat from this particular
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chat site custom variable I'm not using
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this so I'm going to initiate a
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chat it will route it to the
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bot and then it will send this
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message so in order to pass data from
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chat to Einstein bot create a field in
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chat transcript object extract your Bot
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add the context variable create a custom
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bot and then uh uh we can U make use of
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set variable rule action and set the
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context variable value to the custom
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variable and then we can display uh on
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the bot dialogue using message
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element please check the video
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description in the video description I
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have shared my blog post from the blog
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post you you should be able to get this
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chat uh uh code which has to be added in
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also the sample package.xml and the
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context variable for your
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reference I hope it was
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helpful thank you for watching
