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Hello everyone. In this video we are going to see how to invoke agent force agent from
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Salesforce messaging for in app and web. Go to agents in Salesforce setup and create an agent. Once
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the agent is created and activated, create an embedded. deployment for messaging for in app and web. In order to create the embedded
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service deployment for messaging for in app and web we should have a messaging
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channel. In the messaging channel when we create we have to make sure the routing
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type is Omniflow. Here I have selected an Omni channel flow. In the Omni channel flow I'm
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making use of route work flow element to route the messaging session record to the agent
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force service agent and this is the agent which i created and activated it so make use of route
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to route sales force messaging session records from messaging for innapp and web feature to the
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agent force once this flow is ready you can configure that in the messaging channel
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and in the message and in the embedded service deployment you can make use of the
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messaging channel and you have to publish the embedded service deployment once
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this is published you can test it from here or you can get the code snippet
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host it on your site and you should be able to test it so I'm going to test my
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embedded service deployment so I invoking a conversation it will call the Omni channel flow and then it will invoke my agent force so my agent force agent joined I going to ask case status to the agent force
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agent I haven't done any customization to the agent force agent I'm making
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use of all the standard actions which a Salesforce provides out of the box when we
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create the agent it is asking for an email ID So I'm going to give my email ID
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So this is the test email ID. In my org for this test contact record, I have a case record
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So I'm going to ask for case status for case status. So this is the case which is tied to my contact and this is the subject, this is the description
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and this is the status. So in order to invoke agent force agent for your Salesforce messaging for inapp and web
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in the Omni-Channel flow, in the route 2, Use agent force service agent and select the agent
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I hope it was helpful. Thank you for watching
