Custom Messaging Session Transfer in Salesforce
14K views · May 9, 2022 infallibletechie.com
For implementation steps for Custom Messaging Session Transfer in Salesforce and idea link for standard feature, check the following link: https://www.infallibletechie.com/2022/05/custom-messaging-session-transfer-in.html
Track undelivered messages in Salesforce Digital Engagement ...
7K views · Jun 7, 2023 infallibletechie.com
In ConversationEntry entity, MessageStatusCode will be populated if the messages are undelivered. So, query the ConversationEntry entity with MessageStatusCode to track failed or undelivered Messages in Salesforce Messaging. Blog Post: https://www.infallibletechie.com/2021/12/how-to-track-failedundelivered-messages.html
Create Case records for Salesforce WhatsApp Messaging Sessio...
8K views · Jul 5, 2023 infallibletechie.com
To create Case records for Salesforce WhatsApp Messaging Sessions, we can make use of Record Triggered Flow on Agent Work entity. Blog Post: https://www.infallibletechie.com/2023/07/how-to-create-case-records-for-salesforce-whatsapp-messaging-sessions.html
Find Matching Or Create New Contact Records for Salesforce W...
3K views · Jul 11, 2023 infallibletechie.com
To find matching or create new Contact records for Salesforce WhatsApp Messaging Sessions, make use of Channel-Object Linking. Blog Post: https://www.infallibletechie.com/2023/07/how-to-find-matching-or-create-new-contact-records-for-salesforce-whatsapp-messaging-sessions.html
WhatsApp Voice Messages in Salesforce
3K views · Nov 30, 2023 infallibletechie.com
WhatsApp Voice Messages are supported in Salesforce. Use "Enhanced" as the "Platform Type" instead of the "Standard". Blog Post: https://www.infallibletechie.com/2023/10/whatsapp-voice-messages-in-salesforce.html
Display Context Variable in Salesforce Einstein BOT
512 views · Jan 31, 2024 infallibletechie.com
{!$Context.VariableName} should be used to display Context Variable in Salesforce Einstein BOT. Blog Post: https://www.infallibletechie.com/2024/01/display-context-variable-in-salesforce-einstein-bot.html
Salesforce Sensitive Data Rules for Digital Engagement Messa...
754 views · Feb 19, 2024 infallibletechie.com
"Configure Messaging" is needed to setup the Sensitive Data Rules. Blog Post: https://www.infallibletechie.com/2024/02/salesforce-sensitive-data-rules-for-digital-engagement-messaging.html
Send Enhanced SMS notification using Salesforce Flow
7K views · Apr 1, 2024 infallibletechie.com
To send SMS notification in Salesforce Flow for Enhanced Channel, please use "Send Conversation Messages" element. Blog Post: https://www.infallibletechie.com/2024/03/send-enhanced-sms-notification-using-salesforce-flow.html
Track Salesforce Send Conversation Messages
758 views · Jan 29, 2025 infallibletechie.com
If you want to track the Salesforce Send Conversation Messages invocations, then query ConvMessageSendRequest object/entity. Blog Post: https://www.infallibletechie.com/2025/01/track-salesforce-send-conversation-messages.html
Track Salesforce Send Conversation Messages
758 views · Jan 29, 2025 infallibletechie.com
If you want to track the Salesforce Send Conversation Messages invocations, then query ConvMessageSendRequest object/entity. Blog Post: https://www.infallibletechie.com/2025/01/track-salesforce-send-conversation-messages.html
Create Case via Salesforce Enhanced SMS Channel
2K views · Jan 31, 2025 infallibletechie.com
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. Blog Post: https://www.infallibletechie.com/2025/01/create-case-via-salesforce-enhanced-sms-channel.html
Create Case via Salesforce Enhanced SMS Channel
2K views · Jan 31, 2025 infallibletechie.com
Salesforce Einstein BOT can be used to create Case only when Agents are unavailable. Blog Post: https://www.infallibletechie.com/2025/01/create-case-via-salesforce-enhanced-sms-channel.html