Two Columns Layout for Contact Support Form in Salesforce Ex...
449 views · Apr 19, 2022 infallibletechie.com
If the business wants to use Two Columns Layout for Contact Support Form in Salesforce Experience Cloud Site, then updating quick action related to it is the solution.
Temporarily Disable or Hide Chat in Salesforce Experience Cl...
2K views · Apr 14, 2022 infallibletechie.com
If you want to hide the Chat feature temporarily, then disable "Display chat button".
Show Full name instead of Nickname in Salesforce Experience ...
631 views · Apr 4, 2022 infallibletechie.com
To avoid showing Nickname in the Experience Cloud Site, disable Show Nicknames in the Experience Cloud Site Administration.
How to set Owner for records created by Guest User in Salesf...
810 views · Mar 16, 2022 infallibletechie.com
Guest User cannot own records any more in Salesforce Experience Cloud. We have to specifically mention who will be owner of the records created in Guest User Mode.
Creating Public Knowledge Base using Lightning Knowledge and...
12K views · May 7, 2022 infallibletechie.com
Using Lightning Knowledge and Experience Cloud Site features, we can easily create a Public Knowledge Base
Salesforce Partner User Role Names and Partner User creation
2K views · May 31, 2022 infallibletechie.com
When you enable the first Salesforce external user on a Partner Account record, a user Role Hierarchy gets created for that Account record. The new role hierarchy rolls up to the account owner. The three roles in this role hierarchy are Partner User, Partner Manager, and Partner Executive. When you create contacts on the Partner Account and convert them to external users, assign one of these roles to them.
Setup Messaging for In App Web in Salesforce Experience Clou...
21K views · Jul 9, 2022 infallibletechie.com
Check this Blog Post for Steps with Screenshots. Blog Post: https://www.infallibletechie.com/2022/06/how-to-setup-messaging-for-in-app-web.html
Set Default Case Status for Salesforce Experience Cloud Cont...
563 views · Jul 16, 2022 infallibletechie.com
Blog Post: https://www.infallibletechie.com/2022/07/how-to-set-default-case-status-for-the-cases-created-from-the-salesforce-experience-cloud-contact-support-form.html
Related Record List Setup in Salesforce Experience Cloud Sit...
2K views · Jul 20, 2022 infallibletechie.com
Blog Post: https://www.infallibletechie.com/2022/07/related-record-list-setup-in-salesforce-experience-cloud-site.html
Display Salesforce Experience Cloud Site logged in User Acco...
10K views · Jul 24, 2022 infallibletechie.com
Standard Related Record List component can be used to display logged in User Account Related Cases in Salesforce Experience Cloud Site. Blog Post: https://www.infallibletechie.com/2022/07/how-to-display-logged-in-user-account-related-cases-in-salesforce-experience-cloud-site.html
Salesforce Experience Cloud Site Guest User to upload files ...
5K views · Jul 29, 2022 infallibletechie.com
The following sample implementation helps to upload files from outside the Organization since guest user doesn't need to authenticate. Blog Post: https://www.infallibletechie.com/2022/07/how-to-allow-guest-user-to-upload-files-using-lightning-web-component-in-salesforce-experience-cloud-site.html
Salesforce Chat Language Setup in Experience Cloud Site
2K views · Sep 30, 2022 infallibletechie.com
Blog Post: https://www.infallibletechie.com/2022/09/salesforce-chat-language-setup-in-experience-cloud-site.html
Hide and show a component in Mobile in Salesforce Experience...
4K views · Oct 9, 2022 infallibletechie.com
Blog Post: https://www.infallibletechie.com/2021/07/how-to-hide-and-show-component-only-in.html
Disable Salesforce Experience Cloud Site from Search Index
13K views · Apr 16, 2023 infallibletechie.com
Use meta name="robots" content="noindex" in your Head Tag to prevent Search engines to disable Salesforce Experience Cloud Site from Search Index. Blog Post: https://www.infallibletechie.com/2023/04/disable-salesforce-experience-cloud-site-from-search-index.html
Salesforce Sharing Sets for multiple Account relationships
36K views · Apr 25, 2023 infallibletechie.com
When "Allow users to relate a contact to multiple accounts" is enabled in Account Settings in Salesforce Setup, then use Contact.RelatedAccount for Salesforce Sharing Sets for Experience Cloud Sites with multiple Account relationships. Blog Post: https://www.infallibletechie.com/2023/04/salesforce-sharing-sets-for-experience-cloud-sites-with-multiple-account-relationships.html
Hide the Login in Salesforce Experience Cloud Site
5K views · May 26, 2023 infallibletechie.com
In the Experience Cloud Site Builder, check the "User Profile menu" element. Make sure the Login label blank so that it will hide the Login option from the Experience Cloud Site. Blog Post: https://www.infallibletechie.com/2023/05/how-to-hide-the-login-in-salesforce-experience-cloud-site.html
Add Logo for Salesforce Experience Cloud Site
5K views · May 27, 2023 infallibletechie.com
In Salesforce Experience Cloud Site Builder, we have to navigate to Theme -- Images -- Company Logo go upload an image. Blog Post: https://www.infallibletechie.com/2023/05/how-to-add-logo-for-salesforce-experience-cloud-site.html
Salesforce Screen Flow for Guest User
4K views · Jul 28, 2023 infallibletechie.com
We can make use of Salesforce Screen Flow for Experience Cloud Site Guest User. Blog Post: https://www.infallibletechie.com/2023/07/salesforce-screen-flow-for-guest-user.html
Remove Contact from Salesforce Experience Cloud User
7K views · Aug 17, 2023 infallibletechie.com
IsPortalEnabled should be set to false to remove the associated Contact from Salesforce Experience Cloud User. Blog Post: https://www.infallibletechie.com/2023/07/how-to-remove-contact-from-salesforce-experience-cloud-user.html
Salesforce Messaging for In App and Web Hidden Pre Chat from...
7K views · Aug 23, 2023 infallibletechie.com
embeddedservice_bootstrap.prechatAPI.setHiddenPrechatFields() can be used to pass Hidden Pre-Chat data in Salesforce Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2023/08/salesforce-messaging-for-in-app-and-web-hidden-pre-chat-from-experience-cloud-site.html
Guest User Context in Salesforce Lightning Web Component
7K views · Aug 31, 2023 infallibletechie.com
To find Guest User Context in Salesforce Lightning Web Component, import @salesforce/user/isGuest. Blog Post: https://www.infallibletechie.com/2023/08/how-to-find-guest-user-context-in-salesforce-lightning-web-component.html
Start Chat on click of a Button from Salesforce Experience C...
7K views · Sep 24, 2023 infallibletechie.com
To initiate Chat on click of a Button from Salesforce Experience Cloud Site, we can make use of Lightning Web Component, Channel Menu and embedded_svc.liveAgentAPI.startChat(). Blog Post: https://www.infallibletechie.com/2023/06/start-chat-on-click-of-a-button-from-salesforce-experience-cloud-site.html
Greet Customers in Salesforce Einstein BOT without Pre Chat ...
5K views · Sep 30, 2023 infallibletechie.com
Using Visualforce Page, we can get the First Name and Last Name of the user using {!$User.FirstName} and {!$User.LastName} expressions. sessionStorage can be used so that we can access the value from the Experience Cloud Site "Snippet Settings File" JavaScript. We can pass the Chat Visitor from the Experience Cloud Site "Snippet Settings File" JavaScript. In the Einstein BOT, we can use Context Variable to get the Chat Visitor name and greet. Blog Post: https://www.infallibletechie.com/2023/09/greet-customers-in-salesforce-einstein-bot-without-pre-chat-from-experience-cloud-site.html
Salesforce Platform Events using Lightning Web Component in ...
3K views · Oct 11, 2023 infallibletechie.com
CometD can be used to listen to Salesforce Platform Events using Lightning Web Component in Experience Cloud Site. Blog Post: https://www.infallibletechie.com/2023/10/how-to-listen-to-salesforce-platform-events-using-lightning-web-component-in-experience-cloud-site.html
Salesforce Experience Cloud Site from Mobile Publisher App
638 views · Nov 3, 2023 infallibletechie.com
We can test the Salesforce Experience Cloud Site from Mobile Publisher App for iOS easily using the Apple TestFlight and Playground apps. Blog Post: https://www.infallibletechie.com/2023/09/how-to-test-the-salesforce-experience-cloud-site-from-mobile-publisher-app-for-ios.html
Differentiate Salesforce Experience Cloud Guest User Cases
5K views · Nov 20, 2023 infallibletechie.com
To determine the Salesforce Experience Cloud Guest User Cases created from the Contact Support Form, we can create a checkbox data type field and set the value to true from the Global Action used to create the Case records. Blog Post: https://www.infallibletechie.com/2023/11/how-to-differentiate-salesforce-experience-cloud-guest-user-cases-created-from-contact-support-form.html
Listen Salesforce Chat End Event from Experience Cloud Site
496 views · Jan 19, 2024 infallibletechie.com
embedded_svc.addEventHandler() can be used for listening onChatEndedByChasitor, onChatEndedByAgent and onChatEndedByChatbot events. Blog Post: https://www.infallibletechie.com/2023/11/how-to-listen-salesforce-chat-end-event-from-experience-cloud-site.html
Find Salesforce Guest User Profiles Object Access
3K views · Feb 1, 2024 infallibletechie.com
ObjectPermissions object/entity should be queried for Profile of UserType Guest to find Salesforce Guest User Profiles Object Access. Blog Post: https://www.infallibletechie.com/2024/02/find-salesforce-guest-user-profiles-object-access.html
Display Image in Salesforce Public Knowledge Article
212 views · Mar 8, 2024 infallibletechie.com
Salesforce Asset files are the alternative to Static Resources. So, the Salesforce Asset files can be used to display Public Image in Salesforce Knowledge Articles. Blog Post: https://www.infallibletechie.com/2024/02/display-public-image-in-salesforce-knowledge-article.html
Display Asset File in Salesforce Experience Cloud Site
229 views · Jun 5, 2024 infallibletechie.com
We can display Asset File in Salesforce Experience Cloud Site using Lightning Web Component. Blog Post: https://www.infallibletechie.com/2024/06/display-asset-file-in-salesforce-experience-cloud-site.html
Share Salesforce records via Sharing Rules to Experience Clo...
721 views · Jul 24, 2024 infallibletechie.com
Object Read access on the Guest User profile doesn't share records. The records should be shared with the Guest User Profile so that the records can be accessed without login. Sharing Rule is easier to create and manage to share Salesforce records to Experience Cloud Site Guest Users. Blog Post: https://www.infallibletechie.com/2023/05/how-to-share-salesforce-records-via-sharing-rules-to-experience-cloud-site-guest-user.html
Pass URL parameters to Salesforce Screen Flow in Experience ...
232 views · Nov 20, 2024 infallibletechie.com
To pass URL parameters to Salesforce Screen Flow in Experience Cloud Site, we have to configure the query parameter in the Experience Cloud Site Builder Flow component configuration. Blog Post: https://www.infallibletechie.com/2024/11/pass-url-parameters-to-salesforce-screen-flow-in-experience-cloud-site.html
Pass URL parameters to Salesforce Screen Flow in Experience ...
232 views · Nov 20, 2024 infallibletechie.com
To pass URL parameters to Salesforce Screen Flow in Experience Cloud Site, we have to configure the query parameter in the Experience Cloud Site Builder Flow component configuration. Blog Post: https://www.infallibletechie.com/2024/11/pass-url-parameters-to-salesforce-screen-flow-in-experience-cloud-site.html
Hide Chat Icon and launch Messaging on Button Click in Sales...
1K views · Dec 4, 2024 infallibletechie.com
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true; can be used to hide the Salesforce Messaging for In-App and Web chat icon when the Page loads. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch the Salesforce Messaging for In-App and Web Chat Widget. Blog Post: https://www.infallibletechie.com/2024/12/hide-chat-icon-and-launch-messaging-on-button-click-in-salesforce-messaging-for-in-app-and-web.html
Hide Chat Icon and launch Messaging on Button Click in Sales...
1K views · Dec 4, 2024 infallibletechie.com
embeddedservice_bootstrap.settings.hideChatButtonOnLoad = true; can be used to hide the Salesforce Messaging for In-App and Web chat icon when the Page loads. embeddedservice_bootstrap.utilAPI.launchChat() can be used to launch the Salesforce Messaging for In-App and Web Chat Widget. Blog Post: https://www.infallibletechie.com/2024/12/hide-chat-icon-and-launch-messaging-on-button-click-in-salesforce-messaging-for-in-app-and-web.html
Agentforce Agent in Salesforce Experience Cloud
5K views · Apr 22, 2025 infallibletechie.com
We can make use of Salesforce Agentforce Service Agent to invoke an Agentforce Agent from the Salesforce Experience Cloud Site. Blog Post: https://www.infallibletechie.com/2025/04/agentforce-agent-in-salesforce-experience-cloud.html