Differentiate Salesforce Experience Cloud Guest User Cases

5K views Nov 20, 2023

To determine the Salesforce Experience Cloud Guest User Cases created from the Contact Support Form, we can create a checkbox data type field and set the value to true from the Global Action used to create the Case records. Blog Post: https://www.infallibletechie.com/2023/11/how-to-differentiate-salesforce-experience-cloud-guest-user-cases-created-from-contact-support-form.html

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