Conversation Catch Up Agent Summaries for Salesforce Messaging for In App and Web

10K views Feb 14, 2024
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Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT. To enable Agent Summaries, go to Work Summaries in Salesforce Setup, select Conversation Catch-Up and toggle on Agent Summaries.

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  # Internet Software
  # Text & Instant Messaging