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To Auto-Populate Pre-Chat in Salesforce Messaging for In-App and Web, we can make use of Lightning Web Component. Pre-Chat Form in the Embedded Service Deployment for Messaging for In-App and Web, should be overridden with the Lightning Web Component. Blog Post: https://www.infallibletechie.com/2023/12/auto-populate-pre-chat-in-salesforce-messaging-for-in-app-and-web.html