Find each agent accepted Salesforce Omni Channel Work Items

4K views Jan 20, 2023

Accept Date(AcceptDateTime) on Agent Work is populated when the agent accepts the Work Item(Case, Chat, Messaging Session, etc.) via Omni-Channel Widget. So, we can use this field to to find each agent accepted Salesforce Omni-Channel Work Items per day. Blog Post: https://www.infallibletechie.com/2023/01/how-to-find-each-agent-accepted-salesforce-omni-channel-work-items-per-day.html

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