Salesforce Einstein GPT Videos

'Video thumbnail for Salesforce Einstein GPT for Service Service Replies'

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4:19

Salesforce Einstein GPT for Service Service Replies

10K views · Dec 12, 2023 infallibletechie.com

Salesforce Einstein GPT for Service: Service Replies feature helps agents to use recommended AI-generated replies. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-einstein-gpt-for-service-service-replies.html

'Video thumbnail for Salesforce Service AI Knowledge Grounding'

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4:24

Salesforce Service AI Knowledge Grounding

8K views · Dec 15, 2023 infallibletechie.com

Salesforce Service AI Knowledge Grounding allows us to use our Knowledge Articles to add more additional context when using Einstein Email, Service Replies, etc features. In this Blog Post, Knowledge Grounding is used in Salesforce Einstein GPT for Service: Service Replies feature. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-service-ai-knowledge-grounding.html

'Video thumbnail for Salesforce Einstein Work Summaries setup for Chat'

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5:21

Salesforce Einstein Work Summaries setup for Chat

1K views · Dec 19, 2023 infallibletechie.com

Salesforce Einstein Work Summaries setup for Chat saves time by generating content from the Chat content. It saves the agents time in creating Chat Summary when the chat is ended. Blog Post: https://www.infallibletechie.com/2023/12/salesforce-einstein-work-summaries-setup-for-chat.html

'Video thumbnail for Conversation Catch Up Agent Summaries for Salesforce Messaging for In App and Web'

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7:57

Conversation Catch Up Agent Summaries for Salesforce Messagi...

Conversation Catch Up Agent Summaries for Salesforce Messaging for In App and Web

10K views · Feb 14, 2024 infallibletechie.com

Conversation Catch-Up Agent Summaries for Salesforce Messaging for In-App and Web allows agents to catch up quickly when they receive Messaging Sessions from another Agent or BOT. To enable Agent Summaries, go to Work Summaries in Salesforce Setup, select Conversation Catch-Up and toggle on Agent Summaries.

'Video thumbnail for Salesforce Einstein Work Summaries setup for Messaging for In App and Web'

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4:44

Salesforce Einstein Work Summaries setup for Messaging for I...

Salesforce Einstein Work Summaries setup for Messaging for In App and Web

2K views · Mar 1, 2024 infallibletechie.com

Salesforce Messaging Session Summaries should be enabled for setting up the Einstein Work Summaries for Messaging for In-App and Web. Blog Post: https://www.infallibletechie.com/2024/02/salesforce-einstein-work-summaries-setup-for-messaging-for-in-app-and-web.html

'Video thumbnail for Salesforce Einstein Copilot Flow Action'

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6:52

Salesforce Einstein Copilot Flow Action

1K views · Mar 11, 2024 infallibletechie.com

Salesforce custom Copilot Actions allows us to develop for agents to do their work quickly. Blog Post: https://www.infallibletechie.com/2024/03/salesforce-einstein-copilot-flow-action.html

'Video thumbnail for Salesforce Einstein BOT Copilot Action Answer Questions with Knowledge'

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5:46

Salesforce Einstein BOT Copilot Action Answer Questions wit...

Salesforce Einstein BOT Copilot Action Answer Questions with Knowledge

995 views · Jul 31, 2024 infallibletechie.com

Salesforce Einstein BOT Copilot Action: Answer Questions with Knowledge will help answering questions from the visitors based on the information from the relevant Knowledge articles. Blog Post: https://www.infallibletechie.com/2024/07/salesforce-einstein-bot-copilot-action-answer-questions-with-knowledge.html

'Video thumbnail for Salesforce Work Summaries for Email'

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