Mastering Salesforce Omni-Channel Flow: Handling reasonForNotRouting for Messaging Introduction For Salesforce Architects and Developers implementing Messaging for In-App and Web, handling the “happy path” (routing a chat to an agent) is straightforward. But what happens when a customer attempts to initiate a chat outside of business hours, or when no agents are eligible to take … Continue reading Salesforce Omni-Channel Flow reasonForNotRouting