When the Articles are attached to Salesforce Chat Transcripts, it will be stored in LinkedArticle Object/Entity. When the Articles are attached to Salesforce Cases, it will be stored in CaseArticle Object/Entity. So, we can develop a record-triggered flow on LinkedArticle object/entity to fetch the Chat Transcript Case and create the CaseArticle. In the following Sample … Continue reading How to attach articles attached to the Chat Transcript to Case in Salesforce?